Job Description
- Solve various inquires and issues related to onboarding process, educate users on HR technologies and self-service tools and determining appropriate course of action or escalation for emerging issues.
- Accurately log all HR service requests; monitor and follow up on all cases to ensure prompt resolution on behalf of employees and managers.
- Educate and influence the employees to utilize self-service HR support.
- Occasional administration of additional HR processes and support the Customer Service Associates, if needed.
Requirements
- Bachelor’s degree
- 1+ year experience working in a Call Center
- Experience working in an international environment
- Attention to detail and ability to work independently
- Fluency in English is a must, knowledge of German, French or Dutch would be a plus
- Excellent written, oral, and interpersonal communication skills
