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Joboffer number #187037

Operations Manager

CV Market client
Nuoroda nukopijuota
Job ad expired!

Job Description

The Operations Manager (OM) works as part of a global leadership team who are collectively accountable for the delivery of all support
services offered by the Production Operations.
Working on a rotating shift pattern to provide 24 x 7 support services.

Primary Accountabilities

  • Responsibility for global operations control activities on a 24 x 7 basis, incorporating Event Management, Incident Management , Batch
Processing & Change Management.
  • Proactive management of workflow and workload allocation across multiple support processes, technical disciplines and competing
business priorities.
  • Drive consistent 'best practice' approach within and across shifts
  • Deal effectively and quickly with all queries, issues or complaints.
  • Coordinate checkpoints for major Changes / Releases.
  • Responsible for invoking/co-ordinating Business Continuity plans
  • Accountable for the management of incidents, raised from events that could impact company’s Group services.
  • Daily service reporting of operational status to all areas and all levels within the Group, where applicable.
  • Incident handling (focusing on communication and escalation to support areas, including Service Recovery, and problem management
  • Accountable for maintaining the operational integrity of the data centre IT production environment during incidents with overall
responsibility for the recovery activities for critical business systems
  • Ensuring compliance and adherence to the Change, Incident and Problem Management processes and supporting procedures.
  • To develop and deploy innovative solutions to address individual and unique business needs.
  • Responsible for producing and reviewing incident and error reports. Incept and co-ordinate service and process initiatives to reduce or
mitigate service impact to our customers, this includes trend analysis.
  • Be accountable and answerable to stakeholders for any issue involving any particular platform.


  • Proven leadership skills
  • Customer Focus
  • Conversant with Operation systems and Software Applications used within IT and dependent components
  • Incident, problem and change management skills.
  • Customer service and liaison skills between command and control operations and multiple technical / business support areas and
  • Excellent written & verbal communication skills.
  • Excellent interpersonal skills and proven presentation skills.
  • Full understanding of the Run and Recover processes
  • Ability to co-ordinate incident resolution when dealing with multiple support areas and / or suppliers.
  • Conversant with risk governance and the implications to Incident Management.
  • Technical knowledge in IT infrastructure components

Company offers

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Operations Manager
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