The Operations Manager (OM) works as part of a global leadership team who are collectively accountable for the delivery of all support
services offered by the Production Operations.
Working on a rotating shift pattern to provide 24 x 7 support services.
Primary Accountabilities
• Responsibility for global operations control activities on a 24 x 7 basis, incorporating Event Management, Incident Management , Batch
Processing & Change Management.
• Proactive management of workflow and workload allocation across multiple support processes, technical disciplines and competing
business priorities.
• Drive consistent 'best practice' approach within and across shifts
• Deal effectively and quickly with all queries, issues or complaints.
• Coordinate checkpoints for major Changes / Releases.
• Responsible for invoking/co-ordinating Business Continuity plans
• Accountable for the management of incidents, raised from events that could impact company’s Group services.
• Daily service reporting of operational status to all areas and all levels within the Group, where applicable.
• Incident handling (focusing on communication and escalation to support areas, including Service Recovery, and problem management
liaison
• Accountable for maintaining the operational integrity of the data centre IT production environment during incidents with overall
responsibility for the recovery activities for critical business systems
• Ensuring compliance and adherence to the Change, Incident and Problem Management processes and supporting procedures.
• To develop and deploy innovative solutions to address individual and unique business needs.
• Responsible for producing and reviewing incident and error reports. Incept and co-ordinate service and process initiatives to reduce or
mitigate service impact to our customers, this includes trend analysis.
• Be accountable and answerable to stakeholders for any issue involving any particular platform.
Requirements
• Proven leadership skills
• Customer Focus
• Conversant with Operation systems and Software Applications used within IT and dependent components
• Incident, problem and change management skills.
• Customer service and liaison skills between command and control operations and multiple technical / business support areas and
customers.
• Excellent written & verbal communication skills.
• Excellent interpersonal skills and proven presentation skills.
• Full understanding of the Run and Recover processes
• Ability to co-ordinate incident resolution when dealing with multiple support areas and / or suppliers.
• Conversant with risk governance and the implications to Incident Management.
• Technical knowledge in IT infrastructure components
Company offers
Klausimai ir atsakymai
Užduokite klausimą:
Jūs galite pateikti klausimą darbdaviui. Klausimas atsiras skelbime iškart, kai tik darbdavys atsakys į jį. Lanktytojai negalės matyti jūsų el. pašto adreso.
Persiųsti
Nuoroda į skelbimą bus pridėta automatiškai žinutės pabaigoje.