
Joboffer number
#187037
Operations Manager
CV Market client
Vilnius
Nuoroda nukopijuota
Job ad expired!
Job Description
The Operations Manager (OM) works as part of a global leadership team who are collectively accountable for the delivery of all support
services offered by the Production Operations.
Working on a rotating shift pattern to provide 24 x 7 support services.
Primary Accountabilities
- Responsibility for global operations control activities on a 24 x 7 basis, incorporating Event Management, Incident Management , Batch
- Proactive management of workflow and workload allocation across multiple support processes, technical disciplines and competing
- Drive consistent 'best practice' approach within and across shifts
- Deal effectively and quickly with all queries, issues or complaints.
- Coordinate checkpoints for major Changes / Releases.
- Responsible for invoking/co-ordinating Business Continuity plans
- Accountable for the management of incidents, raised from events that could impact company’s Group services.
- Daily service reporting of operational status to all areas and all levels within the Group, where applicable.
- Incident handling (focusing on communication and escalation to support areas, including Service Recovery, and problem management
- Accountable for maintaining the operational integrity of the data centre IT production environment during incidents with overall
- Ensuring compliance and adherence to the Change, Incident and Problem Management processes and supporting procedures.
- To develop and deploy innovative solutions to address individual and unique business needs.
- Responsible for producing and reviewing incident and error reports. Incept and co-ordinate service and process initiatives to reduce or
- Be accountable and answerable to stakeholders for any issue involving any particular platform.
Requirements
- Proven leadership skills
- Customer Focus
- Conversant with Operation systems and Software Applications used within IT and dependent components
- Incident, problem and change management skills.
- Customer service and liaison skills between command and control operations and multiple technical / business support areas and
- Excellent written & verbal communication skills.
- Excellent interpersonal skills and proven presentation skills.
- Full understanding of the Run and Recover processes
- Ability to co-ordinate incident resolution when dealing with multiple support areas and / or suppliers.
- Conversant with risk governance and the implications to Incident Management.
- Technical knowledge in IT infrastructure components
Company offers
Darbo skelbimo numeris
#187037