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Joboffer number #178014

Oracle Technologies 2nd line Support analyst

CV Market client
Nuoroda nukopijuota
Job ad expired!

Job Description

As a Oracle Technologies 2nd line Support analyst, your responsibilities will include:

  • Provide 24x7 global (shift) support across all company entities
  • Ensure support issues, Incident and Problem management are managed in a timely and efficient manner
  • Coordination with various support teams, business and development teams in ensuring smooth requirements, implementation of Change,
Release and Production Support.
  • Provide the 2nd Line support to the internal 'Request' system encompassing Oracle Identity Management, Oracle Identity Analytics
  • Incident, Problem and Change management
  • Ensuring issues are managed within agreed SLA/SLT
  • Manage email, Hotline queries and ticketing systems i.e. ServiceNow
  • Support and management of system outages, MIH Process, patch upgrades
  • Liaison across business and users to resolve users support issues
  • Problem escalation
  • Efficient implementation of fulfilment function
  • Perform trending & root cause analysis of issues
  • Managing Change and Release
  • Compliance to audit, regulatory and GIS Standards requirements
  • Knowledge base maintenance
  • Ad-hoc assignment for clean up activities post project implementation


We expect you to posses:

  • 1- 3 years of experience in IT and or Security with experience in providing Level 2/Level 3 applications and system support
  • Strong MSSQL and Oracle database10g/11g
  • Experience with Microsoft suite of productsExperience in working with Business and IT users across different levels to gather requirements
for support or implementation
  • Strong analytic, incident management and problem management skill set
  • Ability to work as a team player as well as independently
  • Fast learner, adaptable to changes and high attention to details
  • Ability to work under pressure
  • Fluent English, both written and verbal

Beneficial requirements:
  • Experience working within Financial Institution
  • Experience with ITIL concept and best practices
  • Good understanding of Identity Management solution Specifically towards Oracle suite of product
  • Good understanding of Information Security standards
  • Knowledge of alternate languages i.e. French, German, Spanish, Italian etc.
  • ITILv3 certified
  • MCSE certified
  • Oracle Identity Management (OIM)
  • Oracle Identity Analytics (OIA)

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Oracle Technologies 2nd line Support analyst
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