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Joboffer number #78848

Planning & Integration Project Manager

CV Market client
Job ad expired!

Job Description

    Overall Job Purpose:
  • Bid for and secure new business, in line with the End User Support business strategy, providing commercial based service solutions as appropriate;
  • Project Manage initiatives to integrate new and changed business requirements into End User Support operational teams to successfully deliver contracted service standards;
  • Work in partnership with End User Support training, knowledge, technology development and customer support teams to build the capability within Service Point to meet current and expected future Client requirements;
  • Manage relationships within End User Support and with Clients to ensure that change is planned and implemented successfully.

  • Plan proactively to ensure that End User Support is able to provide effective support for all services and is positioned to deliver new services, as they become live;
  • Assess all new business for strategic fit with the End User Support vision;
  • Understand the impact of new and changed business on resources, budgets and workload across End User Support and secure the appropriate resources to deliver contracted service standards;
  • Communicate technical and non-technical information regarding change;
  • Build relationships with and act as a liaison point for support teams;
  • Identify, agree and review costs throughout a project lifecycle, utilizing the cost recovery process where applicable;
  • Manage all aspects of any identified risks and issues in relation to change;
  • To act as liaison between End User Support teams and project areas to effectively manage and support a project in pilot.


  • Good understanding/working knowledge of the role and value of the Service Desk;
  • High level of organisational awareness;
  • Project Management experience (evidence of managing bespoke work-streams to a successful conclusion);
  • A good understanding of ITIL principles;
  • Experience of delivering against stretching targets within a service delivery environment;
  • Service Excellence - Understanding of how customer service can be maximised through the exploitation of service desk and knowledge management principles;
  • Drive for Results, Problem Solving / Decision Making;
  • General awareness of the Bank’s products and technologies to understand customers needs;
  • Knowledge and experience of acceptance management and/or change management principles;
  • Commerciality – an understanding that End User Support wins business in a competitive environment and must act commercially in delivering services;
  • Fluency in English.

If You are interested, please send Your CV in English with subject “Planning & Integration Project Manager” Confidentiality guaranteed. Only selected candidates will be informed.

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Planning & Integration Project Manager
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