2022-07-29 11:26:48

POS Technical Support Representative

CVMarket.lt klientas
1100 - 1400 €/m Gross

Job Description

A POS Support Representative is expected to work with customers to identify POS system-related problems and advise them on solutions. They should achieve resolution by analyzing call logs to notice common trends and underlying problems and by applying a logical thought process to the troubleshooting they are performing based on the training they have been given. They should support interactions with customers through multi messaging campaigns such as email, tickets, phone, task, and chat systems. These interactions should be coordinated and real-time. Representatives are also expected to acquire an in-depth understanding of the software and equipment customers are using accompanied by good interpersonal and customer service skills. Training is provided on our hardware and software.

Requirements

  • Proficient written and spoken English is a must;
  • Willingness to develop computer skills;
  • Ability to work from 5 pm till 2 am (1 weekend day);
  • Computer hardware/ networking/ software troubleshooting skills would be a huge advantage;
  • Experience managing or working in the restaurant industry would be an advantage;
  • Customer Service/ Technical Support experience preferred;
  • Working with Point of Sale equipment, credit card terminals, registers is a plus.

Company offers

  • A growing innovative company with a friendly atmosphere;
  • Library, training, online courses, and conferences to improve your skills;
  • Opportunity to move to a higher tier position based on your performance;
  • Remote workout classes;
  • Competitive salary and performance-based bonuses;
  • Comfortable and modern office;
  • Snacks and meals during your shift;
  • Possibility to work from home until quarantine ends;
  • Additional vacation days;
  • Health insurance.