A POS Support Representative is expected to work with customers to identify POS system-related problems and advise them on solutions. They should achieve resolution by analyzing call logs to notice common trends and underlying problems and by applying a logical thought process to the troubleshooting they are performing based on the training they have been given. They should support interactions with customers through multi messaging campaigns such as email, tickets, phone, task, and chat systems. These interactions should be coordinated and real-time. Representatives are also expected to acquire an in-depth understanding of the software and equipment customers are using accompanied by good interpersonal and customer service skills. Training is provided on our hardware and software.
Nuoroda į skelbimą bus pridėta automatiškai žinutės pabaigoje.