Reservations Coordinator

As a Reservations Coordinator you are a crucial part of our guest's journey, from initial enquiry to guest departure. Every little detail counts and you will take pride in communicating important guest requirements over to relevant team members and ensure we are consistently creating memorable experiences.

As part of this role, you will be responsible for the supervision and data accuracy of our PMS Reservation system along with ensuring our guest journey is exceptional.

Main responsibilities include, but are not limited to:

• Ensure every guest interaction is ultra positive and with the intention of getting them to have a return visit;
• Effectively manage incoming enquiries, whether that’s through telephone, website, social media, third party and/or in person;
• Build relationships with new, existing and regular guests;
• Host and coordinate reservations and events alongside the operational team;
• Ensure that deposits/prepayments are collated for relevant bookings, key campaigns and/or events;
• Analyse all guest requirements and recommend suitable options to confirm all reservations;
• Upsell pre-booked packages or experiences where necessary;
• Ensure all relevant pre-orders are delivered to operational teams in a timely manner;
• Ensure all reservations; occasion bookings, private dining spaces and events are set up appropriately prior to guest arrival.

What are we looking for?

Successful candidate should have:

• Excellent written and verbal communication skills in English and Lithuanian;
• Positive, outgoing and customer-oriented attitude;
• Accuracy and attention to details;
• Teamwork oriented behavior;
• Good computer literacy skills and Opera PMS knowledge;
• Experience in reservations/front office will be considered as an advantage.

• Multi award-winning company, including Hotel of the year, 3 years running;
• Leading Hospitality Brand operator;
• Competitive salary;
• Training & Development with „Hilton University“;
• GO Hilton benefit on private travels;
• 50% off on services in the group including food and drinks;
• Incentive bonus system;
• Complimentary lunch;
• Discretionary benefits.

If our brand matches yours, apply now!