Reservations Supervisor

In order to face a growing business demand, we are looking for a passionate Reservations Supervisor.

• Process reservations by e-mail, telephone or online channels.
• Process reservations from the Sales & Marketing Department, other hotel departments, and travel agents.
• Use proper telephone and e-mail etiquette.
• Prepare confirmation letters to guest regarding their bookings.
• Monitor advance deposit requirements.
• Process advance deposits on reservations.
• Anticipate and intervene in guest-related incident about satisfaction and attempt to resolve such issues professionally.

• Successful experience in hospitality industry (advantage)
• Have a passion for hospitality and a visible ambition to grow in the industry.
• Flexible in terms of working hours.
• May work during weekends, as dictated by business demand.
• Fluency in Lithuanian and English is a MUST. Russian language a big plus.

• Competitive salary & excellent benefits at the Vilnius Grand Resort.