ROYAL CARIBBEAN INTERNATIONAL - www.royalcaribbean.com
Provides food service to guests in the Dining Room, Windjammer, Room Service and/or other venues by performing the following essential duties and responsibilities.
DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and safety policies.
Each shipboard employee may be required to perform all functions in various food service venues and throughout the ship.
1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
2. Learns and uses appropriate food and wine terminology and pronunciation, to enhance the guest’s dining experience. Becomes familiar with menu descriptions and wine lists in order to discuss items appropriately with guests.
3. Provides on-the-job training to Assistant Waiters to strengthen their current performance and preparation for possible advancement to a Waiter position.
4. Obtains linen, silverware, glassware, and china to set tables.
5. Arranges settings on tables per Gold Anchor Standards.
6. Greets and escorts guests, where applicable to their assigned seats, or to available seating, per Gold Anchor Standards.
7. Presents both food and beverage menus to guests; suggests dinner courses, appropriate wines, and answers questions regarding menu and wine selections, per Gold Anchor Standards.. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock.
8. Relays order to galley as required and serves courses from galley and beverages from various locations.
9. Garnishes and decorates dishes as required prior to serving.
10. Enters food and beverage orders in the point-of-sale system.
11. Records meal counts according to established processes.
12. Maintains assigned station, including table pieces, side stands, and chairs.
13. Observes guests to anticipate their needs and responds to any additional requests and to determine when the food and beverage service has been completed.
14. Participates in dining room entertainment as directed by established activities and specific itinerary adaptations. For example, the theme night parades.
15. Participates in rotational service delivery schedule, working in Windjammer, Room Service and/or other food and beverage service venues.
16. Attends meetings, training activities, courses and all other work-related activities as required.
17. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
You can apply for this job if you are:
- At least 21 years of age
- speak good English
- are hospitable and friendly person
- having relevant experience
Two to three years previous waiter experience, preferably in a 4 or 5 star restaurant or two to three years experience internally as an Assistant Waiter with a performance rating of satisfactory or above.
Ability to apply customer service skills, according to Royal Caribbean International’s Gold Anchor Standards, when interacting with guests and coworkers.
Ability to perform basic math functions with regard to meal count procedures.
Completion of high school or basic education equivalency preferred.
Ability to speak English clearly, distinctly and cordially with guests.
Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
Luxury cruise ships sailing around the World - combine work and travel, but be ready for hard work!
- Work experience in International Company
- Food, accommodation, and medical insurance expenses are covered by the company
- Permanent job with 6 months contracts followed by 2 months vacation
- Tax-free salary is paid every two weeks