Retention manager

We are looking

For a retention manager.This is not a technical position that is a part of marketing but a position that directly covers the post-acquisition phase. CRM & Retention is directly responsible for onboarding and the engagement of already acquired customers, identifying various customer needs and providing guidance, value offers, etc., harnessing multiple communication channels such as push/web notifications, onsite/in-app messaging, emails, SMS.

Get Ready To

• Have empathy toward customers. You have to think as they do, understand the problem they want to solve, and walk an extra mile in their shoes to find the solution.
• Be attentive to details. You have to see the bigger picture not to get stuck while solving the problem, even if it doesn’t bring any business value. 
• Understand data and have the ability to formulate data requests out of assumptions.
• Find patterns of customer behavior and react accordingly. You will speak in a personalized manner with a segment of customers.
• Maintain a consistent mindset while creating communication funnels.
• Be able to tell a story (storytelling mindset).
• Learn, test, and question the status quo.

We Expect You To

• Know the difference between push notifications and in-app messages.
• Know why it’s not the best idea to rely entirely on emails. 
• Excel in “Excel.” 
• Be able to express yourself in a written manner.

Talking about perks:

• Work hard, party harder. We couldn’t handle to party every time we reach our KPIs, so we stick to approximately once per month. On the other hand, our office never runs out of drinks & snacks to party every day – can you handle it?
• Day off cards. The headline says it all. You don’t need an explanation if you’re having a tough day or had a tough party last night. Though use it with caution!
• Wolt for late workers. Got to stay up late? You deserve to order whatever you want.
• Workation. Bali, Thailand — been there done that. Currently deciding where to go next, any ideas?
• Gym subscription. We got you covered, just choose a gym!
• Taxi budget. Whether you overslept in the morning or over-stayed in the evening, use your personal budget for a cab.
• Fridge full of food. New ideas in the shopping list are always welcome. What’s your favorite snack?
• Hot tub. We have a fire heated hot tub in our terrace to enjoy while waiting for a BBQ to be made.
• Casual perks. Enjoy a starter pack with our merch, monthly office parties, games zone with foosball, PS4 & VR.