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Joboffer number #310692

Security operations center team lead

CV Market´s client
Kaunas
Job ad expired!

Job Description

  • Insanely passionate about customer satisfaction
  • Team & Process Management
  • Interviewing, on-boarding, and mentoring (experience required)
  • Load balancing team queues
  • Knowledge sharing within the team and with other teams
  • Work on team KPIs
  • Work on projects


Requirements

  • Minimum of 2 years management or team lead experience
  • Minimum of 4 years of technical support experience
  • Medium to Strong network and security knowledge
  • Proficient in Windows, Mac and Linux
  • Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
  • Excellent written and verbal communication skills
  • Primary escalation point for team members, and internal/external customers and partners
  • Assists with team coaching, training, and quality review checks
  • Provides input on trending data, and processes reporting request as needed
  • Cross-trains with multiple operations departments to provide support
  • Maintains detailed knowledge of company operations and organizational policies and procedures
  • Strong project management skills
  • Ability to work in flexible hours
  • Fluent in English – both spoken and written


Company offers

  • Great working conditions in young and friendly team
  • Competitive salary
  • Social benefits


Darbo skelbimo numeris
#310692

Location:
Kaunas
Job type:
full-time
Expiration date:
30 August 2017
Published:
01 August 2017

CV Market´s client

ZENEDGE (www.zenedge.com) is a modern, USA-based IT company, that offers a fresh approach to web application security and DDoS mitigation, ensuring 100% protection of web properties from cyber threats, delivering on the promise of security and peace of mind. We are looking for an amazing team lead who loves a challenge, and has a work hard and play hard attitude and can rally our support team to build and run a state-of-the-art Security Operations Center.

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