Job Description

• Insanely passionate about customer satisfaction
  
• Team & Process Management
  
• Interviewing, on-boarding, and mentoring (experience required)
  
• Load balancing team queues
  
• Knowledge sharing within the team and with other teams
  
• Work on team KPIs
  
• Work on projects

Requirements

• Minimum of 2 years management or team lead experience
  
• Minimum of 4 years of technical support experience
  
• Medium to Strong network and security knowledge
  
• Proficient in Windows, Mac and Linux
  
• Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
  
• Excellent written and verbal communication skills
  
• Primary escalation point for team members, and internal/external customers and partners
  
• Assists with team coaching, training, and quality review checks
  
• Provides input on trending data, and processes reporting request as needed
  
• Cross-trains with multiple operations departments to provide support
  
• Maintains detailed knowledge of company operations and organizational policies and procedures
  
• Strong project management skills
  
• Ability to work in flexible hours
  
• Fluent in English – both spoken and written

Company offers

• Great working conditions in young and friendly team
  
• Competitive salary
  
• Social benefits