
Joboffer number
#310692
SECURITY OPERATIONS CENTER TEAM LEAD
CV Market client
Kaunas
Nuoroda nukopijuota
Job ad expired!
Job Description
- Insanely passionate about customer satisfaction
- Team & Process Management
- Interviewing, on-boarding, and mentoring (experience required)
- Load balancing team queues
- Knowledge sharing within the team and with other teams
- Work on team KPIs
- Work on projects
Requirements
- Minimum of 2 years management or team lead experience
- Minimum of 4 years of technical support experience
- Medium to Strong network and security knowledge
- Proficient in Windows, Mac and Linux
- Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
- Excellent written and verbal communication skills
- Primary escalation point for team members, and internal/external customers and partners
- Assists with team coaching, training, and quality review checks
- Provides input on trending data, and processes reporting request as needed
- Cross-trains with multiple operations departments to provide support
- Maintains detailed knowledge of company operations and organizational policies and procedures
- Strong project management skills
- Ability to work in flexible hours
- Fluent in English – both spoken and written
Company offers
- Great working conditions in young and friendly team
- Competitive salary
- Social benefits
Darbo skelbimo numeris
#310692