Senior Business Analyst, Engagement & Service Management

The Engagement & Service Management (E&SM) team within GBS partners with business and functional leaders to design and deliver integrated solutions that improve performance, scalability, and outcomes across the enterprise. Working within a OneGBS Pod model, the team brings together strategy, analytics, process improvement, program management, operations, and digital enablement. As a Senior Business Analyst, you will play a key role in shaping solutions from diagnosis through execution while building toward future pod leadership opportunities.

Where you come in:

• You act as a strategic and hands-on problem solver, supporting the Pod Lead in designing and delivering high-impact GBS solutions.
• You conduct structured diagnostics, including stakeholder interviews, data analysis, and process mapping, to identify root causes, opportunities, and priority focus areas.
• You help design target-state processes, operating models, and end-to-end solutions across GBS and functional stakeholders.
• You develop clear business cases and executive-ready presentations that articulate options, trade-offs, recommendations, and expected impact.
• You support the Pod Lead and PMO in translating solutions into workplans, milestones, dependencies, and success measures.
• You track initiative progress, risks, and dependencies, and prepare materials for pod governance forums and stakeholder reviews.
• You capture and codify learnings into playbooks, templates, and best practices, contributing to the ongoing maturity of the pod model.

• You bring experience in strategy, management consulting, business analysis, or transformation roles.
• You are highly analytical and structured, with strong problem-solving skills and the ability to synthesize complex information.
• You have excellent PowerPoint storytelling capabilities, crafting clear, executive-level narratives and recommendations.
• You are comfortable working with senior stakeholders and navigating cross-functional, matrixed environments.
• You balance strategic thinking with hands-on execution, moving smoothly from analysis to action.
• You operate with a strong bias for action and are comfortable working through ambiguity.
• You are motivated to grow into engagement or pod leadership roles over time.

Nice to have

• You bring experience in MedTech or other highly regulated industries, which is highly valued.
• You have exposure to go-to-market strategy, Commercial/Sales, new product introduction, or product strategy, which would be an advantage.
• You have worked with GBS, shared services, or functional transformations, which is considered a plus.
• You demonstrate a strong interest in enterprise-level problem solving and value creation beyond individual initiatives, which is seen as an additional strength.
• You show high learning agility, a strong ownership mindset, and the ability to influence without direct authority, which would help you stand out.

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 51 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location.
• Language premium allowance if applicable.