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Joboffer number #307569

Senior Collector (Spanish, afternoon shift - from 15:00)

CV Market client
Job ad expired!

Job Description

Strategic Staffing Solutions International client Western Union is one of the leading money transfer networks, helping people and businesses in over 200 countries and territories worldwide, through a web of over 510,000 locations. Currently, the company is looking for a Senior Collector (Spanish, afternoon shift - from 15:00).

Senior Collector (Spanish, afternoon shift - from 15:00)

Does playing a critical role in supporting financial services business in the North American market sound exciting to you? How about working for a global money transfer company in multicultural environment together with highly motivated and enthusiastic team that is passionate about reaching teamwork goals?

In this role, you will operate within the Credit & Risk Finance team. This is the team of highly motivated, business oriented professional credit risk specialists, who control the whole Stage 1 collections cycle in the United States of America and Canada. Join us, if you want to be a part of the team!

Sounds interesting? Here are some specifics:

  • Primary responsibility is Stage 1 collections on the North American market and North American shift.
  • Under minimum supervision, contacting Western Union agents to determine reason for non-payment and obtain payment commitment by calling agents and documenting this information.
  • Developing and deploying collection tactics and providing strategic proposals.
  • Handling situations which may require adaptation of response or extensive research
  • according to customer’s response. Implementing best collection practices.
  • Using computerized system for tracking, information gathering, and/or troubleshooting.
  • Answering inquiries and resolve issues along the way.
  • Close partnership with other teams.
  • Providing support in reporting and tracking of the results


What you will need to succeed:

  • Excellent English and good Spanish language skills;
  • Bachelor's degree;
  • Being customer centric and teamwork inspired;
  • Advanced problem-solving skills, emotional intelligence, orientation to results and objectives and willingness to advance professionally;
  • Ability to multi task, work accurately and independently;
  • Be passionate about the work in multicultural environment.

What will make you stand out:
  • Accounting or collections work experience, with at least one year in sole credit and collections.
  • Sound customer service experience.

Company offers

What’s in it for you?

  • Interesting multicultural working environment with the ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems;
  • Attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package;
  • As a member of our team you will be also be involved in our global employee recognition program.

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Senior Collector (Spanish, afternoon shift - from 15:00)
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