Senior Customer Service Representative

-As an essential part of VFS LT Operations team, reporting directly to the Country Manager, Senior Customer Service Representative will play an important role and be responsible for a big part of Volvo Financial Services -----Operations process in Lithuania: customer service, leasing contract administration and monitoring, customer service desk processes, document and information flow management, invoicing, reporting and other tasks.
-Preparation and full administration of active leasing agreements during their full cycle;
-Active participation in development of Contract Administration processes;
-Responsibility for high quality Customer Service Desk processes in compliance with defined service level standards; supporting process development;
-Responsibility for capturing all customer queries and requests and their resolution;
-Responsibility for CMS (Contract Management System) and CRM system changes and improvements;
-Responsibility for full invoicing process;
-Responsibility for contracts modifications process, e.g. preparation of documentation, making changes in customer’s payment schedules, etc.
-Coordination and regulation of termination processes;
-Maintaining customer records by updating account information;
-Cross-functional cooperation with colleagues within Volvo Group;
-Preparation of product or service reports by collecting and analyzing customer information;
-Partnership with Sales and Credit teams in development of high quality credit portfolio.

-University degree or equivalent;
-At least three years of experience working within contract administration and customer service in the finance/ leasing industry;
-Good knowledge of financial service products & services;
-High level of accuracy, attention to the details and reliability;
-Knowledge of Business, Finance, Credit or Accounting processes.
-Ability to work as part of a team while accomplishing departmental and company goals;
-Ability to prioritize work and organize the workload;
-Computer literacy is required;
-Experience working in an international environment;
-Ability to build, develop and maintain strong relationships with customers, dealers and colleagues at Volvo Group’s product companies;
-Excellent written and verbal communication skills in Lithuanian, Russian and English.

-To join the team which strives to take company’s performance to the next level – in everything they do;
-Challenging and exciting workplace with interesting career opportunities for employees with the drive to develop will be ensured.