Senior Functional Analyst in Trade Surveillance Operations

As a Senior Functional Analyst reporting to Senior Manager, you will serve as the primary point of contact for clients using Nasdaq's Trade Surveillance platform — a globally deployed compliance solution supporting over 150 market participants across 65 markets worldwide.

You'll thrive in this role if you are highly organized, analytically minded, and energized by solving complex functional problems in a fast-paced, client-facing environment with global reach.

• Manage end-to-end client support through the incident management lifecycle, ensuring timely resolution, clear communication, and accountability at every stage.
• Collaborate with cross-functional and globally distributed teams to investigate and resolve sophisticated functional and business issues.
• Deliver product training to internal stakeholders and clients, ensuring strong understanding of system capabilities and workflows.
• Build, maintain, and review functional documentation to support client onboarding, issue resolution, and product knowledge management.
• Capture and synthesize client-submitted product improvement requests, and partner with Product Management to drive implementation.

• Bachelor's degree in Finance, Business, Information Systems, or a related field — or equivalent practical experience.
• 3+ years of experience in a functional analyst, client support, or technical support role within a regulated or technology-driven environment.
• Strong analytical and logical problem-solving skills, with a structured approach to issue investigation and resolution.
• Excellent verbal and written communication skills in English, with the ability to produce clear, concise documentation and client correspondence.
• Experience working with cross-functional and remote teams across multiple time zones.

Nice to have

• Knowledge of financial markets, trading workflows, or asset class structures (equities, derivatives, fixed income).
• Experience in a client-facing role, including representing the organization in meetings or formal communications.
• Familiarity with incident management or ticketing tools used in enterprise support environments.

• We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).
• In addition to base pay, we offer short-term incentives (annual bonus) and long-term incentives (equity), where applicable.
• We utilize a structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible to all employees.