Senior Incident Management Specialist

We are seeking a Senior Incident Management Specialist to help strengthen and maintain our Incident and Problem Management processes. In this role, you will contribute to consistent incident handling, support engineering teams in following agreed procedures, and help ensure the right monitoring, alerting, runbooks, and reporting are in place to support reliable cloud operations.

This position offers hybrid setup with the flexibility to work from any location in Lithuania, whether it's your home or our dynamic offices in Vilnius and Kaunas.

• Contribute to the Incident and Problem Management process end-to-end
• Support incident follow-ups and participate in post-mortems
• Help ensure engineering teams adhere to the agreed incident management process
• Highlight gaps in process adherence and escalate non-compliance
• Help maintain monitoring and alerting baselines across cloud operations teams
• Update and maintain runbooks and incident handling procedures
• Contribute to monthly incident KPI reports
• Support handover documentation and knowledge transfer

• 3+ years of experience in Incident Management and Problem Management (ITSM)
• Background in cloud operations or production support environments
• Understanding of monitoring, alerting, and operational processes
• Experience participating in post-mortems and incident follow-up actions
• Working knowledge of Cloud, Kubernetes, and CI/CD
• Familiarity with monitoring tools and Security Operations Center practices
• Skills in reporting and tracking incident KPIs
• Ability to spot process gaps and suggest improvements
• Good coordination and stakeholder communication skills
• Ability to work independently and take ownership of assigned tasks
• Proficiency in English at an Upper-Intermediate level (B2) or higher

• Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years
• Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
• World-Class Clients: Work closely with 340+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
• Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
• GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
• Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
• Hybrid Setup: The flexibility to work from any location in Lithuania, whether it's your home or our dynamic offices in Vilnius and Kaunas
• Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more