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Joboffer number #167195


CV Market´s client
Job ad expired!

Job Description

The company is going to recruit a group of ambitious and eager-to-learn IT agents from junior to senior specialist level. The role of a SERVICE DESK AGENT is
for you who enjoy helping other people. Your main task after intensive three month training in Sweden would be to assist end-users in resolving their daily IT
issues. Your main tools are phone and remote desktop control, job schedule might imply working in shifts. Responsibilities for this role include troubleshooting
hardware and software, managing accounts and passwords and registration of tickets. Together with other team members, you will also work on process


Service minded
Eager and fast learner
Educational skills
Good at dealing with stressful situations
Engaged and motivated to help other people

Skills & Experience

Windows operating system
MS Office
MS Outlook
Knowledge and understanding of working with ITIL-processes (advantage)
Experience in ticket handling (advantage)
Good English language skills, both spoken and written
1st line Service Desk or Call Center experience (advantage) or equivalent in IT background

Company offers

If decided to join us, you will gain:
A friendly, professional team of people to work with in an international environment
Work in stable organization with high business standards and ethical values
Social guarantees
Opportunity for professional growth
Training, support, coaching and career development
A company that genuinely cares about you
Competitive remuneration package

We will consider an advantage if you know Swedish or any other Nordic language.

If you answer the above-outlined profile and wish to develop your career in a global organization with excellent current and future prospects, please
send us your CV in English enclosing a brief motivation letter with reference “SENIOR IT SERVICE DESK AGENT” until 1st of October
More detailed information can be found at

Darbo skelbimo numeris

Job type:
Additional info:
Expiration date:
02 October 2012
01 October 2012

CV Market´s client

"Alliance for Recruitment" is providing recruitment and headhunting services for businesses. We are happy to announce that our customer – SEB bank –
is growing its Shared Services Centre in Vilnius.

SEB Shared Service Center in Lithuania is growing.

SEB is a North European financial group for 400,000 corporate customers and institutions and 5 million private individual customers. SEB Shared Service
Center (legal name “Skandinaviska Enskilda Banken AB” Vilnius branch) is a company within SEB group located in Vilnius, Lithuania delivering high quality
operations, IT, HR and finance services for SEB group companies present in 20 countries. SEB Shared Service Center is operating on the same values as
the whole SEB Group – we promise our customers a rewarding relationship – this is why we value employees who are enthusiastic and passionate
about their work. We have a professional team of 250 people currently on board with us and we are expanding SEB Shared Service Center by looking


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