Job Description
Currently we are searching for a self-sufficient and tech savvy Technical Support Specialist to join our growing Vilnius Team. The successful candidate will be a part of a dynamic global company and work during standard business hours.
If you are looking to utilize your technical skill set to its fullest, then this position will provide you with the environment to do so.
Work responsibilities:
- Responsible for supporting, maintaining and upgrading existing servers and systems alongside the usual day-to-day IT helpdesk duties;
- Providing technical support across the company (this may be held over the phone, via Skype or e-mail)
- Monitoring and maintaining computer systems and networks;
- Responding to requests for IT support, logging problems, generating trouble tickets, diagnosing and resolving problems;
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
Requirements
- Professional working proficiency of English language;
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;
- Experience working with Windows operating systems;
- Familiarity with Exchange server;
- Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/diagnostic skills;
- Experience leading roll-outs, migrations and upgrades;
- Good customer service skills and ability to work on own initiative;
- Excellent problem-solving and communication skills.
