Job Description

The vacancy is for a Technical Infrastructure Specialist providing live systems support and project delivery to a number of company‘s core
services environments. The role provides exposure to underlying platforms used to deliver Secure Web access, DNS/DHCP/NTP and Load
Balancing for the company‘s application infrastructure and internal staff.

Responsibilities:

• To complete all Infrastructure elements of Projects which require Internet Web Access component, DNS/DHCP/NTP or Load Balancing;
  
• Creation and maintenance of technical standards, support documentation, hardware and software topology diagrams. All documents must
  

be clear & concise and usable by both technical and non-technical platform teams as these will be referred to during incident management &
service recovery;

• Technical delivery and implementations driven by risk activities (RCA);
  
• React quickly and as necessary to live systems errors and service problems to minimise downtime and restore service. Key focus will be
  

required upon identification of root cause and implementation of permanent fix;

• Planning and implementation of small change, patching and maintenance activities in line with change management processes and
  

governance;

• Develop in self, knowledge and understanding of systems processes, infrastructure/service development process and specialist areas of
  

technology - be responsible for own learning and development;

• To act as maintainer and team point of contact for the Core Services estate from an asset and licence inventory perspective, ensuring that
  

all items are documented in an appropriate repository (e.g. Asset Centre) and linked to assets/services outside of the team where appropriate;

• To act as a point of contact within the team for escalations, owning and managing escalations to meet customer expectations;
  
• Contribute to any wider company initiatives regarding asset or licences, such as the Asset CIGLS piece or audit related activity;
  
• Take responsibility for additional accountabilities on behalf of the team as delegated by line manager, including:
  

o Patch/Release Management; scheduling, raising change records, attending CABs & completing implementation;
o Capacity Management; regular review & reporting of capacity management to Service Owner & Network Technologies Controls
Framework;
o Configuration Management; monthly review & reporting to ensure baseline compliance maintained and fed into Network Technologies
Controls Framework;
o Change Management; adherence to all RBB Change Management process & policies;
o Incident Management; adherence to all RBB Incident Management process & polices.

Requirements

• Experience of working in a 2nd line IT support environment;
  
• Working knowledge of underlying infrastructure components/platforms – Unix (Solaris, Linux), DNS/DHCP/NTP, Load Balancing, Web
  

Proxies.);

• Knowledge of Web Access architectures: Must have extensive experience with Web Access appliances. Perl/Shell Scripting/HTTP useful;
  
• Can demonstrate wide range of underlying networks knowledge e.g.– IP, Subnets, Routing;
  
• McAfee Secure Web Gateway (formally known as Webwasher), Bluecoat Proxies, F5 BigIP (LTM/GTM), Infoblox technologies, G2
  

Sidewinder admin and knowledge required;

• Understanding of IT Security;
  
• Clear communication skills in English, both verbal and written;
  
• Ability to build relationships with and to manage 3rd party suppliers and vendors;
  
• Knowledge of incident, problem and change management. ITIL accreditation preferred;
  
• Analytical ability;
  
• Change Management skills to search for ways of improving processes and deliverables embracing a change culture.

Company offers

An exciting opportunity to be part of a dynamic global organisation and work with experienced professionals & subject matter experts. You will
discover a high performing, driven and supportive working culture and outstanding developmental possibilities to increase your potential. We offer
competitive salary packages and an annual discretionary compensation award. Private medical, life and accident insurance, plus other employee
benefits are standard.