SERVER AND NETWORK PERFORMANCE MONITORING SPECIALIST

For the recently established Enablement & Analytics unit we are seeking an infrastructure performance-monitoring specialist. Monitoring setup where events are correlated across components is a key priority for IT Operations and expected to contribute significantly to improvements in IT responsiveness and service availability.

As the component level specialist, you will pro-actively define the path and enable the IT Enterprise Command center’s service management teams to get the full potential of performance monitoring and diagnostics.

In close dialogue with relevant teams and stakeholders, you continuously calibrate and optimize technology usage, and surrounding processes and governance. This includes integration and correlation between application and component level monitoring of servers and network.

An important element of the roadmap will be automation of daily IT operations and incident resolution processes. As a tool and automation specialist, you will be driving the change towards automating repeatable, mundane tasks in IT operations, ensuring that processes and routine tasks are executed without /with minimum human efforts according to best practices.

Responsibilities:

• Overview, documentation and roadmap for server and network monitoring infrastructure, tools and processes
• Server and network performance monitoring management and support - defining thresholds, correlating, analyzing and reporting data in order to ensure that meaningful events are monitored, sufficient alerting rules applied and escalation process in place to pro-actively ensure availability and decrease MTTR.
• Implementation and enablement of enterprise monitoring and diagnostics both within IT at both component and application level and integration across levels 
• Automation of tasks - supporting, formalizing or, if necessary, suggesting and implementing tools, processes, procedures or workflows needed to achieve high level of automation in daily IT operations or incident resolution process.

• Higher education in IT or related fields;
• Experience in server and network performance monitoring or other ITSM tools and/or automation platforms (e.g. ServiceNow Orchestration, BMC Server Automation,  HP Operations Manager, Microsoft System Center Orchestrator or similar) would be an advantage;
• Basic programming or scripting language knowledge (e.g. PowerShell, VBscript, LINUX Shell or other);
• Strong analytical skills;
• Project management experience;
• Proactive approach to problem identification and solving;
• Desire and passion to learn, change, improve and optimize;
• Communication skills;
• Stakeholder management.

• A perfect opportunity to learn and grow in an international team and to contribute to establishment and transition of new services and processes;
• An extensive continues training program (in Lithuania and abroad) for  personal and professional skills development;
• Meaningful and rewarding work in high-performing international team.