Service Delivery Specialist

Reporting to the Head of Service Delivery Baltics, DACH, GR the Service Delivery Specialist will deliver service and support to customers in Lithuania. The Service Delivery Specialist will be involved with customers via different channels to ensure the timely process and delivery of orders. S/he will be responsible for all administrative functions pertaining to the accurate processing of orders and on time installations. The successful candidate will be able to communicate and multi-task effectively, be organized, detail oriented, flexible, reliable, and work well under pressure.

Your responsibilities:

• Create and process all orders for existing customers.
• Process billing lines.
• Dispatch incoming installations and service visits.
• Handle incoming phone calls.
• Coordinate installations with end customers and/or project managers.
• Managing the sales operations.
• Validate installation related data and secure registration in the system.
• Maintain working knowledge of solutions and subscriptions offered.
• Maintain great relationships with Sales, Tech Support and Hardware team.
• Answer ad hoc questions on a general basis.
• Engage with local installers.
• Engage with Telecommunication providers and manage sim card platforms.

• Fluency in English and Lithuanian.
• Any other European language skills are an advantage.
• Strong organization skills and attention to detail to ensure proper upkeep of all data received.
• Self-motivated.
• Excellent interpersonal and verbal/written communication skills are a "must".
• Analytical skills to assess information, identify implications and develop logical recommendations.
• Insight and prioritizing skills to address multiple and conflicting tasks.
• Multi-tasking strengths to respond to a variety of requests for information and assistance.
• Strong team player skills and customer-focused approach.
• Fast learner with IT and technical interest.
• Advanced knowledge of Microsoft Office O365.
• Preferably knowledge of SalesForce. 

The perfect candidate has: 

• Positive attitude.
• Ability to set and achieve goals.
• Hard-working.
• Dependable, responsible, respectful.

Why join us:

We offer you an opportunity to make an impact on the businesses operating fleets, assets, and mobile workforce by offering great IOT solutions. You will have an opportunity to grow and develop your skills within a global enterprise environment by collaborating and leveraging the experience and knowledge from the team across Europe.

In addition to competitive base salary you are also receiving:

• Private health insurance
• Hybrid working environment

Who we are:

At Fleet Complete, our vision is to connect everyone with everything – everywhere. We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management. Our solutions help clients to track and manage their mission-critical fleet, assets, and workforce in real time, reduce fuel consumption, optimize costs, manage task management electronically and reduce companies' carbon footprint.

Fleet Complete has won numerous awards for innovation and growth since its inception in 2000 thanks to its relentless commitment to product Innovation, Quality, Customer Focus, Productivity and People.

Learn more about us on the Website: www.fleetcomplete.com

If you are interested to learn more, feel free to apply.

Fleet Complete is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, protected veterans' status, or any other legally protected factors.