Service Desk – Business Support Analyst (Danish)

Strategic Staffing Solutions International client Danske Bank Group IT Lithuania (DGITL) is a part of an organization, which delivers world-class digital financial solutions to customers. DGITL is newly established IT site operating from the end of 2014 but it is already the fastest growing IT organization in Lithuanian market. We have an understanding that the current change is Technology-driven, and we prioritize IT as a key component for success in our journey to drive digital disruption in the bank.
DGITL teams work with complex tech challenges and develop Danske Bank’s global competitive edge on innovative digital solutions. Teams are driven by job content and shared ownership of strategic services, they own service strategy and lead improvement. One more important feature – senior leadership is present on site.

Service Desk – Business Support Analyst (Danish)

Job Description
Supporting Danske Bank colleagues as well as delivering world class customer service on daily basis by identifying, owning and driving excellence of support and processes. Our colleagues are our customers – this is our point of view. This opportunity should catch your attention if you are willing to become Expert of bank products and processes and provide support and solutions for colleagues cross Scandinavian countries. And you will be the first who will be contacted when a problem or issue will arise. This position will let you learn back-office tasks as well as use your customer service talent.

Responsibilities:
• Provide consultation on Daily banking, Lending, Investment and Other banks’ products and processes for our colleagues.
• To provide access rights support and resolution for our colleagues;
• Drive forward the continuous improvement of the global teams by championing change and driving service improvements;
• Create and update procedures/checklists as well as support documentation.

• Strong level of English and Danish languages (written and spoken);
• Strong motivation to learn and work in an Advisers’ role;
• Analytical skills and high level of accuracy and attention to details;
• Ability to work with challenging work situations;
• Willingness to help and support your colleagues in a daily work;
• Preference to work within a team as opposed to working alone;
• Relevant work experience (an advantage).

• An inspiring environment in a large IT organization
• A perfect opportunity to join a growing IT team and face the challenge and the opportunity to influence and shape the team in Vilnius
• Work in an international team, which concentrates on innovative business facing solutions
• An extensive training program to ensure that your skills are maintained and updated on an ongoing basis
• Highly skilled team and career opportunities
• Cross business career opportunities in bank