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Joboffer number #408989

Service Desk Service Manager

CV Market client
Vilnius
Job ad expired!

Job Description

OUTOKUMPU are looking for the candidate who will be responsible of Service Desk Services to provide quality, scope and budget, and include continual improvement.


Individual accountabilities:


  • Operational Service Management;

  • Change Management;

  • Monitor, review, report and improve service performance including suppliers;

  • Budget, forecast and follow-up cost allocation if applicable;

  • Manage the support contract in the service;

  • Continual improvement of services for efficiency, security and for end user experience.

Shared accountabilities:


  • Vendor Management;

  • End user satisfaction;

  • Coordination of development activities.


Requirements

  • Service Management Experience;

  • Fluent English language;

  • University Degree of IT or relevant business degree;

  • Experience working in Global organization;

  • Experience of multivendor IT delivery model.


Company offers

  • Challenging opportunities contributing to OUTOKUMPU industry leading solutions in a friendly, respectful and global environment;

  • Pride in working for an industry leader;

  • Training depending on what qualifications are needed;

  • Flexitime and occasional working hours;

  • People orientated company culture, very positive and smart colleagues who will inspire you to join various company events, volunteering activities, etc.


Darbo skelbimo numeris
#408989
Jūs kandidatuojate į:
Service Desk Service Manager
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