Job Description

Role

• Manage day-to-day Desktop Provisioning operations ensuring quality, customer focused support is provided to our customers at all times
  
• Provide leadership, motivation, coaching and development to all team members
  
• Ensure that all detailed governance, risk management, controls and compliance requirements are complied with including your team members
  
• Take responsibility for the proactive management of your teams performance through the effective application of performance development
  
• Monitor SLA’s in place with internal/external parties – report any breach to Customer Service Manager
  
• Provide expert support/advice to colleagues and act as an escalation point for queries and complaints
  
• Manage development of staff identifying relevant training needs
  
• To manage adherence to Group Policy
  
• To help manage service improvement and development plans
  
• Manage your team and service to support and drive the implementation of both internal and external change.

Requirements

Reqs:

• Strong interpersonal skills
  
• Fluent English language skills
  
• Communication (written / verbal )
  
• Delivering results
  
• Being business aware
  
• Inspiring others (leadership)
  
• Developing future capability
  
• Customer focus
  
• PC and keyboard skills
  
• Experience of leadership in a busy environment
  
• Experience of completing Personal Development for others
  
• Broad understanding of relevant policies and strategies across the group.
  
• Knowledge of relevant technology - Windows environment
  
• Knowledge of call logging and Knowledge based support systems

Company offers