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Joboffer number #74283

Service Desk Team Leader

CV Market client
Nuoroda nukopijuota
Job ad expired!

Job Description

  • Manage day-to-day Desktop Provisioning operations ensuring quality, customer focused support is provided to our customers at all times
  • Provide leadership, motivation, coaching and development to all team members
  • Ensure that all detailed governance, risk management, controls and compliance requirements are complied with including your team members
  • Take responsibility for the proactive management of your teams performance through the effective application of performance development
  • Monitor SLA’s in place with internal/external parties – report any breach to Customer Service Manager
  • Provide expert support/advice to colleagues and act as an escalation point for queries and complaints
  • Manage development of staff identifying relevant training needs
  • To manage adherence to Group Policy
  • To help manage service improvement and development plans
  • Manage your team and service to support and drive the implementation of both internal and external change.


  • Strong interpersonal skills
  • Fluent English language skills
  • Communication (written / verbal )
  • Delivering results
  • Being business aware
  • Inspiring others (leadership)
  • Developing future capability
  • Customer focus
  • PC and keyboard skills
  • Experience of leadership in a busy environment
  • Experience of completing Personal Development for others
  • Broad understanding of relevant policies and strategies across the group.
  • Knowledge of relevant technology - Windows environment
  • Knowledge of call logging and Knowledge based support systems

Company offers

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Service Desk Team Leader
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