Job Description
- Manage day-to-day Desktop Provisioning operations ensuring quality, customer focused
support is provided to our customers at all times
- Provide leadership, motivation, coaching and development to all team members
- Ensure that all detailed governance, risk management, controls and compliance
requirements are complied with including your team members
- Take responsibility for the proactive management of your teams performance through the
effective application of performance development
- Monitor SLA’s in place with internal/external parties – report any breach to Customer Service
Manager
- Provide expert support/advice to colleagues and act as an escalation point for queries and
complaints
- Manage development of staff identifying relevant training needs
- To manage adherence to Group Policy
- To help manage service improvement and development plans
- Manage your team and service to support and drive the implementation of both internal and
external change.
Requirements
- Strong interpersonal skills
- Fluent English language skills
- Communication (written / verbal )
- Delivering results
- Being business aware
- Inspiring others (leadership)
- Developing future capability
- Customer focus
- PC and keyboard skills
- Experience of leadership in a busy environment
- Experience of completing Personal Development for others
- Broad understanding of relevant policies and strategies across the group.
- Knowledge of relevant technology - Windows environment
- Knowledge of call logging and Knowledge based support systems
Company offers
Additional information
If You are interested, please send Your CV in English with subject Service Desk Team Leader".
Confidentiality guaranteed. Only selected candidates will be informed.
