https://www.cvmarket.lt/74669

You've found an archived job ad

It's time to move on. There are thousands of new & better jobs waiting for you!

View new job ads
Joboffer number #74669

Service Desk Team Leader

CV Market´s client
Vilnius
Job ad expired!

Job Description

  • Manage day-to-day Desktop Provisioning operations ensuring quality, customer focused
support is provided to our customers at all times
  • Provide leadership, motivation, coaching and development to all team members
  • Ensure that all detailed governance, risk management, controls and compliance
requirements are complied with including your team members
  • Take responsibility for the proactive management of your teams performance through the
effective application of performance development
  • Monitor SLA’s in place with internal/external parties – report any breach to Customer Service
Manager
  • Provide expert support/advice to colleagues and act as an escalation point for queries and
complaints
  • Manage development of staff identifying relevant training needs
  • To manage adherence to Group Policy
  • To help manage service improvement and development plans
  • Manage your team and service to support and drive the implementation of both internal and
  • external change.


Requirements

  • Strong interpersonal skills
  • Fluent English language skills
  • Communication (written / verbal )
  • Delivering results
  • Being business aware
  • Inspiring others (leadership)
  • Developing future capability
  • Customer focus
  • PC and keyboard skills
  • Experience of leadership in a busy environment
  • Experience of completing Personal Development for others
  • Broad understanding of relevant policies and strategies across the group.
  • Knowledge of relevant technology - Windows environment
  • Knowledge of call logging and Knowledge based support systems


Company offers


Additional information

If You are interested, please send Your CV in English with subject Service Desk Team Leader".
Confidentiality guaranteed. Only selected candidates will be informed.


Darbo skelbimo numeris
#74669

Location:
Vilnius
Job type:
full-time
Additional info:
employee
Expiration date:
08 October 2009
Published:
08 September 2009

CV Market´s client

Strategic Staffing Solutions International client – Barclays – with operations in more
than 50 countries and 155,000 colleagues internationally, is opening an IT infrastructure centre in
Vilnius and is looking for Service Desk Team Leader.

View More

Jūs kandidatuojate į:
Service Desk Team Leader
Jūs būsite nukreipti į kitą portalą. Sekite ten esančias kandidatavimo instrukcijas. Sėkmės!
Jūs būsite nukreipti į kitą portalą. Sekite ten esančias kandidatavimo instrukcijas. Sėkmės!