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Service manager

CV MARKET´S CLIENT

Darbo skelbimas negalioja

Darbo skelbimo numeris 76677

Darbo skelbimo numeris

76677

Job Description

Overall Job Purpose:

The Service Manager focuses to the client´s business needs and continuously follows them by improving delivered solutions and offering new ones.

Responsibilities:

  • Creating and maintaining a Catalogue of Services
  • Overseeing the performance of the services on a day-to-day basis
  • Negotiating, getting buy-in for, designing, and maintaining Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and UCs
  • Improving Service performance
  • Establishing and maintaining strong working relationships with Business, Development, QA, Site Operations and other peer units
  • Establishing and maintaining Problem Management for the service.
  • Leading the discussions on any proposed changes or improvements to the Services
  • Ensure continuous alignment of the services with the customer’s needs
  • Conducting annual or more frequent assessment and reviews of the entire SLM process; Negotiating, getting buy-in for and control necessary
amendments.


Requirements

Requirements:

  • Very strong communication skills
  • Ability to work under the pressure; handle stressful situations
  • Relationship management and conflict resolution skills
  • Technical understanding with ability to translate into business concepts
  • ITIL certification at the ‘masters’ level
  • ITIL knowledge beyond theory
  • Innovative thinking with service quality, and its improvement, within limits of costs and business direction
  • Good understanding of the organization’s IT infrastructure, services provided and customers/users
  • Good understanding of the organization’s business
  • Fluency in English


Company offers

-



Additional information

If You are interested, please send Your CV in English with subject “Service Manager”. Confidentiality guaranteed. Only selected candidates will be
informed.


Location:
Estonia
Job type:
full-time, employee
Expiration date:
29 November 2009
Published:
29 October 2009

CV MARKET´S CLIENT

Strategic Staffing Solutions International is a provider of professional Information Technology consultants and quality solutions.

Our client - one of the largest IT companies worldwide is looking for