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Naujausi skelbimai
Darbo skelbimo numeris #77299

Service manager klientas
Darbo skelbimas negalioja

Darbo aprašymas

Overall Job Purpose:

The Service Manager focuses to the client´s business needs and continuously follows them by improving delivered solutions and offering new ones.


  • Creating and maintaining a Catalogue of Services
  • Overseeing the performance of the services on a day-to-day basis
  • Negotiating, getting buy-in for, designing, and maintaining Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and UCs
  • Improving Service performance
  • Establishing and maintaining strong working relationships with Business, Development, QA, Site Operations and other peer units
  • Establishing and maintaining Problem Management for the service.
  • Leading the discussions on any proposed changes or improvements to the Services
  • Ensure continuous alignment of the services with the customer’s needs
  • Conducting annual or more frequent assessment and reviews of the entire SLM process; Negotiating, getting buy-in for and control necessary


  • Very strong communication skills
  • Ability to work under the pressure; handle stressful situations
  • Relationship management and conflict resolution skills
  • Technical understanding with ability to translate into business concepts
  • ITIL certification at the ‘masters’ level
  • ITIL knowledge beyond theory
  • Innovative thinking with service quality, and its improvement, within limits of costs and business direction
  • Good understanding of the organization’s IT infrastructure, services provided and customers/users
  • Good understanding of the organization’s business
  • Fluency in English

Įmonė siūlo


Papildoma informacija

If You are interested, please send Your CV in English with subject “Service Manager”. Confidentiality guaranteed. Only selected candidates will be informed.

Darbo skelbimo numeris
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Service manager
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