Job Description

Responsibilities:

• Supervising the user provisioning service end to end (service request management, queue management, implementation of requests) in the region
  

EMEA (different service delivery teams providing different services)

• Ensuring SLA can be met
  
• Ensuring escalations gets resolved timely
  
• Consideration and driving of service improvements plans
  
• Socialize service improvement plans with all stakeholders (client and CSC)
  
• Consideration of required measures and controls (training, awareness, etc.)
  
• Supporting the compliance assurance manager in regards to compliance matters
  
• Providing monthly reporting/dashboard (quantity of service requests, escalations, etc.)
  
• Acting as the escalation manager for the user provisioning services team
  
• Run and maintain compliance assurance reporting function involving the creation and distribution of a number of monthly client reports in the areas of
  

account compliance and IT Control compliance.

Requirements

• 3-4 years IT Service management
  
• Good understanding of ITIL service management
  
• IT security experience huge advantage
  
• General understanding of IT infrastructure

Company offers