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Joboffer number #73478

Service Manager

CV Market´s client
Vilnius
Job ad expired!

Job Description

  • Leadership and management of the operational performance against SLAs for all services aligned to a service grouping.
  • To own and enhance relationships with client stakeholders and service suppliers for service delivery and day to day service performance tracking.
  • Accountable for all aspects of managing IT services within a service grouping; this will include undertaking a lead role in the delivery of service management and improvement activities resulting in the controlled improvement of specific IT services.
  • Lead technical resources across organisational boundaries and close liaison with the service performance, service operations and infrastructure functions to achieve optimum service performance.


Requirements

  • Experience of managing large/multiple IT services, preferably in a financial services company.
  • Fully conversant with service management and delivery best practices (e.g. ITIL).
  • Clarity of organisational awareness and understanding of how service stability can be maximised through leveraging technology and process.
  • Experience in service and supplier change plans.
  • Extensive knowledge of analytic techniques and methods.
  • Good knowledge of business change processes, methods and tools.
  • Broad understanding of service and supplier management processes and methods.
  • Broad understanding of acceptance and integration process and methods.
  • Good understanding of Project and Change Management Processes.
  • Demonstrates a wide knowledge of IT service infrastructure and its exploitation in both own and other organisations.
  • Performs work, which is mainly non-routine and often includes strategic decision-making and can include the medium-scale rapid deployment of resources.
  • Demonstrates competence in key areas of management and expertise including communication, staff direction and motivation, financial planning and control, quality management, risk analysis and the achievement of targets.
  • Demonstrates effective communication, both orally and in writing, with subordinates, colleagues, clients and customers at all levels, both formally and informally – an experienced communicator.


Company offers


Darbo skelbimo numeris
#73478

Location:
Vilnius
Job type:
full-time
Additional info:
employee
Expiration date:
28 August 2009
Published:
05 August 2009

CV Market´s client

Strategic Staffing Solutions International client – Barclays – with operations in more
than 50 countries and 155,000 colleagues internationally, is opening an IT infrastructure centre in
Vilnius and is looking for Service Manager.

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Service Manager
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