Job Description

• Leadership and management of the operational performance against SLAs for all services aligned to a service grouping.
  
• To own and enhance relationships with client stakeholders and service suppliers for service delivery and day to day service performance tracking.
  
• Accountable for all aspects of managing IT services within a service grouping; this will include undertaking a lead role in the delivery of service management and improvement activities resulting in the controlled improvement of specific IT services.
  
• Lead technical resources across organisational boundaries and close liaison with the service performance, service operations and infrastructure functions to achieve optimum service performance.

Requirements

• Experience of managing large/multiple IT services, preferably in a financial services company.
  
• Fully conversant with service management and delivery best practices (e.g. ITIL).
  
• Clarity of organisational awareness and understanding of how service stability can be maximised through leveraging technology and process.
  
• Experience in service and supplier change plans.
  
• Extensive knowledge of analytic techniques and methods.
  
• Good knowledge of business change processes, methods and tools.
  
• Broad understanding of service and supplier management processes and methods.
  
• Broad understanding of acceptance and integration process and methods.
  
• Good understanding of Project and Change Management Processes.
  
• Demonstrates a wide knowledge of IT service infrastructure and its exploitation in both own and other organisations.
  
• Performs work, which is mainly non-routine and often includes strategic decision-making and can include the medium-scale rapid deployment of resources.
  
• Demonstrates competence in key areas of management and expertise including communication, staff direction and motivation, financial planning and control, quality management, risk analysis and the achievement of targets.
  
• Demonstrates effective communication, both orally and in writing, with subordinates, colleagues, clients and customers at all levels, both formally and informally – an experienced communicator.

Company offers