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Joboffer number #74452

Service Manager

CV Market client
Nuoroda nukopijuota
Job ad expired!

Job Description

    Job description and responsibilities:
  • Leadership and management of the operational performance against SLAs
for all services aligned to a service grouping.
  • To own and enhance relationships with client stakeholders and service
suppliers for service delivery and day to day service performance tracking.
  • Accountable for all aspects of managing IT services within a service
grouping; this will include undertaking a lead role in the delivery of
service management and improvement activities resulting in the controlled
improvement of specific IT services.
  • Lead technical resources across organisational boundaries and close
liaison with the service performance, service operations and infrastructure
functions to achieve optimum service performance.



    • Experience of managing large/multiple IT services, preferably in a
    financial services company.
    • Fully conversant with service management and delivery best practices
    (e.g. ITIL).
    • Clarity of organisational awareness and understanding of how service
    stability can be maximised through leveraging technology and process.
    • Experience in service and supplier change plans.
    • Extensive knowledge of analytic techniques and methods.
    • Good knowledge of business change processes, methods and tools.
    • Broad understanding of service and supplier management processes and
    • Broad understanding of acceptance and integration process and methods.
    • Good understanding of Project and Change Management Processes.
    • Demonstrates a wide knowledge of IT service infrastructure and its
    exploitation in both own and other organisations.
    • Performs work, which is mainly non-routine and often includes strategic
    decision-making and can include the medium-scale rapid deployment of
    • Demonstrates competence in key areas of management and expertise
    including communication, staff direction and motivation, financial
    planning and control, quality management, risk analysis and the
    achievement of targets.
    • Demonstrates effective communication, both orally and in writing, with
    subordinates, colleagues, clients and customers at all levels, both
    formally and informally – an experienced communicator.

    Company offers

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Service Manager
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