Job Description

Job description and responsibilities:

• Leadership and management of the operational performance against SLAs
  

for all services aligned to a service grouping.

• To own and enhance relationships with client stakeholders and service
  

suppliers for service delivery and day to day service performance tracking.

• Accountable for all aspects of managing IT services within a service
  

grouping; this will include undertaking a lead role in the delivery of
service management and improvement activities resulting in the controlled
improvement of specific IT services.

• Lead technical resources across organisational boundaries and close
  

liaison with the service performance, service operations and infrastructure
functions to achieve optimum service performance.

Requirements

Requirements:


• Experience of managing large/multiple IT services, preferably in a
  
financial services company.

• Fully conversant with service management and delivery best practices
  
(e.g. ITIL).

• Clarity of organisational awareness and understanding of how service
  
stability can be maximised through leveraging technology and process.

• Experience in service and supplier change plans.
  
• Extensive knowledge of analytic techniques and methods.
  
• Good knowledge of business change processes, methods and tools.
  
• Broad understanding of service and supplier management processes and
  
methods.

• Broad understanding of acceptance and integration process and methods.
  
• Good understanding of Project and Change Management Processes.
  
• Demonstrates a wide knowledge of IT service infrastructure and its
  
exploitation in both own and other organisations.

• Performs work, which is mainly non-routine and often includes strategic
  
decision-making and can include the medium-scale rapid deployment of
resources.

• Demonstrates competence in key areas of management and expertise
  
including communication, staff direction and motivation, financial
planning and control, quality management, risk analysis and the
achievement of targets.

• Demonstrates effective communication, both orally and in writing, with
  
subordinates, colleagues, clients and customers at all levels, both
formally and informally – an experienced communicator.



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