Job Description
- Leadership and management of the operational performance against SLAs
for all services aligned to a service grouping.
- To own and enhance relationships with client stakeholders and service
suppliers for service delivery and day to day service performance tracking.
- Accountable for all aspects of managing IT services within a service
grouping; this will include undertaking a lead role in the delivery of
service management and improvement activities resulting in the controlled
improvement of specific IT services.
- Lead technical resources across organisational boundaries and close
liaison with the service performance, service operations and infrastructure
functions to achieve optimum service performance.
Requirements
- Experience of managing large/multiple IT services, preferably in a
financial services company.
- Fully conversant with service management and delivery best practices
(e.g. ITIL).
- Clarity of organisational awareness and understanding of how service
stability can be maximised through leveraging technology and process.
- Experience in service and supplier change plans.
- Extensive knowledge of analytic techniques and methods.
- Good knowledge of business change processes, methods and tools.
- Broad understanding of service and supplier management processes and
methods.
- Broad understanding of acceptance and integration process and methods.
- Good understanding of Project and Change Management Processes.
- Demonstrates a wide knowledge of IT service infrastructure and its
exploitation in both own and other organisations.
- Performs work, which is mainly non-routine and often includes strategic
decision-making and can include the medium-scale rapid deployment of
resources.
- Demonstrates competence in key areas of management and expertise
including communication, staff direction and motivation, financial
planning and control, quality management, risk analysis and the
achievement of targets.
- Demonstrates effective communication, both orally and in writing, with
subordinates, colleagues, clients and customers at all levels, both
formally and informally – an experienced communicator.
Company offers
Additional information
If You are interested, please send Your CV in English with subject “Service Manager".
Confidentiality guaranteed. Only selected candidates will be informed.