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Joboffer number #74607

Service Manager

CV Market´s client
Job ad expired!

Job Description

  • Leadership and management of the operational performance against SLAs
for all services aligned to a service grouping.
  • To own and enhance relationships with client stakeholders and service
suppliers for service delivery and day to day service performance tracking.
  • Accountable for all aspects of managing IT services within a service
grouping; this will include undertaking a lead role in the delivery of
service management and improvement activities resulting in the controlled
improvement of specific IT services.
  • Lead technical resources across organisational boundaries and close
liaison with the service performance, service operations and infrastructure
functions to achieve optimum service performance.


  • Experience of managing large/multiple IT services, preferably in a
financial services company.
  • Fully conversant with service management and delivery best practices
(e.g. ITIL).
  • Clarity of organisational awareness and understanding of how service
stability can be maximised through leveraging technology and process.
  • Experience in service and supplier change plans.
  • Extensive knowledge of analytic techniques and methods.
  • Good knowledge of business change processes, methods and tools.
  • Broad understanding of service and supplier management processes and
  • Broad understanding of acceptance and integration process and methods.
  • Good understanding of Project and Change Management Processes.
  • Demonstrates a wide knowledge of IT service infrastructure and its
exploitation in both own and other organisations.
  • Performs work, which is mainly non-routine and often includes strategic
decision-making and can include the medium-scale rapid deployment of
  • Demonstrates competence in key areas of management and expertise
including communication, staff direction and motivation, financial
planning and control, quality management, risk analysis and the
achievement of targets.
  • Demonstrates effective communication, both orally and in writing, with
subordinates, colleagues, clients and customers at all levels, both
formally and informally – an experienced communicator.

Company offers

Additional information

If You are interested, please send Your CV in English with subject “Service Manager".
Confidentiality guaranteed. Only selected candidates will be informed.

Darbo skelbimo numeris

Job type:
Additional info:
Expiration date:
07 October 2009
07 September 2009

CV Market´s client

Strategic Staffing Solutions International client – Barclays – with operations in more
than 50 countries and 155,000 colleagues internationally, is opening an IT infrastructure centre in
Vilnius and is looking for Service Manager.

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Service Manager
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