Job Description

• Leadership and management of the operational performance against SLAs
  

for all services aligned to a service grouping.

• To own and enhance relationships with client stakeholders and service
  

suppliers for service delivery and day to day service performance tracking.

• Accountable for all aspects of managing IT services within a service
  

grouping; this will include undertaking a lead role in the delivery of
service management and improvement activities resulting in the controlled
improvement of specific IT services.

• Lead technical resources across organisational boundaries and close
  

liaison with the service performance, service operations and infrastructure
functions to achieve optimum service performance.

Requirements

• Experience of managing large/multiple IT services, preferably in a
  

financial services company.

• Fully conversant with service management and delivery best practices
  

(e.g. ITIL).

• Clarity of organisational awareness and understanding of how service
  

stability can be maximised through leveraging technology and process.

• Experience in service and supplier change plans.
  
• Extensive knowledge of analytic techniques and methods.
  
• Good knowledge of business change processes, methods and tools.
  
• Broad understanding of service and supplier management processes and
  

methods.

• Broad understanding of acceptance and integration process and methods.
  
• Good understanding of Project and Change Management Processes.
  
• Demonstrates a wide knowledge of IT service infrastructure and its
  

exploitation in both own and other organisations.

• Performs work, which is mainly non-routine and often includes strategic
  

decision-making and can include the medium-scale rapid deployment of
resources.

• Demonstrates competence in key areas of management and expertise
  

including communication, staff direction and motivation, financial
planning and control, quality management, risk analysis and the
achievement of targets.

• Demonstrates effective communication, both orally and in writing, with
  

subordinates, colleagues, clients and customers at all levels, both
formally and informally – an experienced communicator.

Company offers

Additional information

If You are interested, please send Your CV in English with subject “Service Manager".
Confidentiality guaranteed. Only selected candidates will be informed.