Job Description

Job purpose:

* Problem Management – investigate, identify root causes and implement change in support of problem management and service protection.
* Systems Management - Responsible for Operational Systems Management and Preventative Maintenance – to include proactive monitoring, system checks, house-keeping and scheduled maintenance activities.
* Incident Management – provide 3rd Line Specialist support for the SharePoint environments.
* Escalation management – provide full support and best service in event of any service or operational escalation.
* Build strong relationships and communicate effectively with key internal and external stakeholders including AD , Microsoft, WPG and SQL teams in order to ensure effective support of SharePoint technologies
* Proactively identify and assess opportunities to improve and implement Intranet solutions to the infrastructure to reduce manual processes and improve performance.

Requirements

Requirements:

• Online user interfaces
  
• Content management systems
  
• Intranet and Internet technologies
  
• Relationships between server OS configurations and hosted applications
  
• Servers and online infrastructure
  
• Server environments
  
• Scripting
  
• Awareness of service management and delivery best practices (e.g. ITIL)
  

• Windows Server 2003/2008
  
• IIS (ideally IIS6 and above)
  
• Microsoft SharePoint technologies and infrastructure (WSS2.0 and WSS3.0 and MOSS 2007)
  
• Scripting Languages (e.g. PowerShell, Javascript, VBscript)

Company offers

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