Job Description

Employer:
ROYAL CARIBBEAN INTERNATIONAL - www.royalcaribbean.com

POSITION SUMMARY
Promotes, explains and sells shore excursion tours and packages to guests onboard the vessels by
performing the following essential duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and
safety policies.
Each shipboard employee may be required to perform all functions at shore excursion venues
and
throughout the ship.
1. In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at
all times. This consists of physical and verbal interactions with guests or fellow
shipboard employees and/or in the presence of guest contact and crew areas.
2. Works the assigned Shore Excursion desk shift. Discusses individually with guests tour
descriptions. Promotes and sells tours based on needs and cross-sells or up-sells tour
packages while achieving revenue goals. Provides guest services with regard to tour
sales, refunds, complaints, and general port and ship information.
3. Prepares and submits on a timely basis, all required reports. Prepares all reports
utilizing the computer equipment. Becomes familiar with all departmental reporting.
4. Operates point of sale (POS) computer terminals. Provides training to new staff
members.
5. Coordinates tender operations with the marine departments.
6. In conjunction with the Explorations! Manager, meets with tour operators while in port.
Reconciles sale of tour tickets with operators and coordinates payment with the Chief
Purser or via Miami. Reviews quality issues, future operations and previous
cruise comments.
7. Monitor tour operators on a rotating basis in order to constantly review quality control.
Prepares report to the Explorations! Manager.
8. Inspects new shore excursions in ports as directed by Shoreside Excursion Department.
9. Participates in maintaining shipboard shore excursion video(s). May rewrite scripts or
work with Video Programmers to shoot footage as needed.
10. May conduct scheduled tour presentations to guest audiences. Presents tour descriptions
to promote participation by selling, cross selling and up-selling tour packages to meet
guest’s needs while achieving revenue goals.
11. Assumes the responsibilities of the Explorations! Manager in their absence.
12. Attends meetings, training activities, courses and all other work-related activities
as required.
13. Performs related duties as required. This position description in no way states or implies
that these are the only duties to be performed by the shipboard employee occupying this
position. Shipboard employees will be required to perform any other job-related duties
assigned by their supervisor or management.

Requirements

QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
- Minimum 6 months experience in a customer contact related position with working
- knowledge of customer service techniques preferred.
- Knowledge of ports-of-call and associated tours preferred.
- Ability to sell, up-sell and cross-sell tour products and services.
- Ability to conduct tour presentations to large groups of guests.
- Ability to perform basic math functions with regard to ticket sales procedures.
- Ability to apply customer service skills, according to Royal Caribbean International’s
- Gold Anchor Standards, when interacting with guests and coworkers.
- Working knowledge of computers, Internet access, and the ability to navigate within a
variety software packages such as Excel, and Word.
- Completion of high school or basic education equivalency preferred.
Language Requirements:
- Ability to speak English clearly, distinctly and cordially with guests.
- Ability to read and write English in order to understand and interpret written procedures.
This includes the ability to give and receive instructions in written and verbal forms and
to effectively present information and respond to questions from guests, supervisors
and co-workers.
- Ability to speak additional languages such as Spanish, French or German preferred.
Physical Requirements:
- While performing the duties of this job, the shipboard employee is regularly required to
stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear;
and taste or smell. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and ability to adjust
focus.
- All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal
and hearing abilities are required to receive and give instructions in the event of an
emergency including the lowering of lifeboats. Ability to lift and/or move up to 50
pounds.

Company offers

Luxury cruise ships sailing around the World - combine work and travel, but be ready for hard work!

Work experience in International Company
Food, accommodation, and medical insurance expenses are covered by the company

SHORE EXCURSION STAFF Contract length 6/2, salary based on sales, minimum guaranteed $1832 per month, transportation to and from each contract is paid by the company.

SHORE EXCURSION MANAGER Contract length 4/2, salary based on sales, minimum guaranteed $2450 per month, transportation to and from each contract is paid by the company.

Additional information

Apply now forwarding your CV in English to cv@ismira.lt