2022-07-29 11:26:48

Social Media Support Manager

CVMarket.lt klientas
1900 - 2300 €/mėn. Prieš mokesčius

Darbo aprašymas

Get Ready To:

 

  • Manage a team of 3-5 Social Media Support Specialists working remotely.
  • Represent the brand and work with social media pages like Facebook, Instagram, and others.
  • Solve queries of community members and provide support to your team.
  • Monitor and report customers’ feedback, share with the Product Lead and the Head of Customer Service which you will be reporting to;
  • Be proactive - look for solutions to improve both quality and efficiency of Social Media Support; 
  • Control the quality of team replies and strive for improvements; 
  • Be a part of the fast-growing company and deal with challenges that it brings.

Reikalavimai

We Expect You To:

 

  • Have previous experience in Customer Service and team management;
  • Be a great communicator with excellent verbal and writing skills;
  • Have common sense & perfect English (this is crucial);
  • Have perfect time management skills (you will manage your own team and work alongside product teams);
  • Be open-minded, curious, and creative;
  • Have no fear of failing;
  • Never kill the vibe.

Įmonė siūlo

Location

Work from anywhere. We have offices in the major Lithuanian cities – Vilnius, Kaunas, Klaipėda – but in case you can’t think of what pants to wear today, waiting for your cat’s food to be delivered, or casually chilling in Tenerife – gotcha. Meet you at the Zoom party.

Talking about perks:

 

  • Join the growth. Outgrow your position in the fastest-growing company. Join initiatives and test your strength in various fields. Let’s build this rocket together.
  • Pitch your ideas. Whether it’s a suggestion for the next workation or the best-selling product – we’re all ears. Share your plans, and we’ll make it happen.
  • Test for the best. We’re the ultimate focus group of the new products we create and practice it before it is cool. What’s ours is yours.
  • Self-development. Know any industry professionals you’d like to consult with? Would love to visit international conferences or take paid courses? Sky’s the limit!
  • No boredom. If you think that you’ll have a typical 9-to-5 office job, then get ready to get your mind blown. Your position is never set in stone: work on different projects, be an A++ professional, discover your strengths along the way, and enjoy the craziness. 
  • Employee discounts. Why are we even explaining this? Beauty and wellness products? – Check. You want a taco party at our “San Diego” bar? – Check. VIP for the MVP.
  • Start your own company. Yeah, that’s right. A startup within a startup! Got any ideas?
  • Work hard, party harder. We couldn’t handle to party every time we reach our KPIs, so we stick to approximately once per month. On the other hand, our office never runs out of drinks & snacks to party every day – can you handle it?
  • Day off cards. The headline says it all. You don’t need an explanation if you’re having a tough day or had a tough party last night. Though use it with caution!
  • Wolt for late workers. Got to stay up late? You deserve to order whatever you want.
  • Workation. Bali, Thailand — been there done that. Currently deciding where to go next, any ideas?
  • Casual perks. Enjoy a hot tub on our terrace, a fridge full of food and a taxi budget. Also, you’ll be greeted with a starter pack with our merch, monthly office parties, game zone with foosball, PS4 & VR.

 

About Us

Kilo.Health is a digital business working in the health industry. Our main markets are the USA, Canada, Australia, Brazil, Mexico & the UK. The company was founded 8 years ago, and it took a while to find our niche. Though we did it, and now we strive to be the leader in the wellness category globally. Don’t wish us luck. Come work with us to see it happen.

You Are Going to Deal With

  • Informal communication. We are not a corporate office – we are digital punks
  • Many mistakes, though never the same mistake twice. We experiment a lot since no one has ever done what we are doing
  • Digital products in the health industry which acquire thousands of daily new customers globally
  • Weekly new introductions. Our team grows faster than construction workers are breaking the walls to expand our office
  • Feeling excited already? It’s our daily emotion.