Job Description

• Handling and settlement of various insurance claims in a cost effective and timely manner


• Accepting or denying a claim based on all documentation received


• Contacting customers and other parties (i.e. employer, claimants, third parties such as medical providers, repair centres, etc.)


• Utilizing diary system pro-actively resolve outstanding issues and ensure timely processing and closure of claims


• Ensuring that full and relevant data received via telephone, post, fax or e-mail is recorded accurately


• Taking pro-active steps to effectively manage customer expectations in order to achieve overall customer service proposition


• Ensuring that unit’s key performance targets are met

Requirements

• Work experience in a Call/ Operations/Shared Service Centre is preferred but not essential


• Excellent English language skills is a must


• Ability to identify the appropriate solution from a range of options whilst holding conversations with customers


• Effective communication - verbally and in writing


• Ability to organise and prioritise own workload effectively


• A strong team player with ability to share workload, advice and experience within a team

Company offers

• Opportunity to advance your career within an international organization – global market leader in insurance business (multi-award winner of numerous industry awards)


• Constant opportunities to develop your skills and knowledge to become a subject matter expert in the insurance industry


• Culture where knowledge is cultivated, innovation is encouraged and achievement is rewarded


• Unique opportunity to be one of the first employees to join Vilnius team who has ambitious growth plans for the future