Job Description
- Handling and settlement of various insurance claims in a cost effective and timely manner
- Accepting or denying a claim based on all documentation received
- Contacting customers and other parties (i.e. employer, claimants, third parties such as medical providers, repair centres, etc.)
- Utilizing diary system pro-actively resolve outstanding issues and ensure timely processing and closure of claims
- Ensuring that full and relevant data received via telephone, post, fax or e-mail is recorded accurately
- Taking pro-active steps to effectively manage customer expectations in order to achieve overall customer service proposition
- Ensuring that unit’s key performance targets are met
Requirements
- Work experience in a Call/ Operations/Shared Service Centre is preferred but not essential
- Excellent English language skills is a must
- Ability to identify the appropriate solution from a range of options whilst holding conversations with customers
- Effective communication - verbally and in writing
- Ability to organise and prioritise own workload effectively
- A strong team player with ability to share workload, advice and experience within a team
Company offers
- Opportunity to advance your career within an international organization – global market leader in insurance business (multi-award winner of numerous industry awards)
- Constant opportunities to develop your skills and knowledge to become a subject matter expert in the insurance industry
- Culture where knowledge is cultivated, innovation is encouraged and achievement is rewarded
- Unique opportunity to be one of the first employees to join Vilnius team who has ambitious growth plans for the future