Sr Benefits Analyst

Leads and supports global benefits delivery, ensuring compliance, operational excellence, and continuous improvement while partnering with stakeholders.

• Lead the day-to-day management and delivery of benefits programs across assigned countries, ensuring compliance with local regulations and alignment with Moody’s global standards.
• Independently manage complex benefit cases, escalations, and problem resolution, exercising sound judgment and expertise.
• Ensure accurate and timely processing of benefit enrollments, changes, and terminations, with a strong focus on data integrity and quality.
• Oversee data accuracy and governance within benefits administration systems, proactively identifying and resolving discrepancies.
• Serve as a subject matter expert and escalation point for employee benefit inquiries, providing guidance and mentoring to junior team members as needed.
• Lead and support key operational processes such as open enrollment, leave of absence coordination, and benefits onboarding/offboarding activities across multiple countries.
• Manage relationships with vendors and internal partners to ensure service delivery meets agreed service levels and business expectations.
• Proactively identify, troubleshoot, and resolve vendor or system issues, driving root-cause analysis and sustainable solutions.
• Maintain, enhance, and standardize benefits documentation, including SOPs, employee communications, and regulatory submissions.
• Analyze service metrics, employee feedback, participation, and cost data to identify trends, risks, and opportunities for improvement.
• Support and lead audits, complex data validation activities, and regulatory or compliance reporting requirements.
• Play a key role in the implementation, optimization, and governance of benefits systems, tools, and employee self-service platforms.
• Lead or actively contribute to global and regional benefits projects, including harmonization efforts, system implementations, and process standardization initiatives.
• Stay current on legislative developments, market trends, and best practices to proactively recommend enhancements to benefit programs and operations.
• Champion the use of AI-driven tools and automation to improve efficiency, scalability, personalization, and overall employee experience.

• 5+ years of experience in benefits administration, HR operations, or a related field, preferably in a multinational environment.
• Advanced expertise in benefits programs, regulations, and cross-border considerations
• Strong analytical and problem-solving skills with ability to manage complex scenarios independently
• Proven ability to work autonomously, prioritize effectively, and deliver in fast-paced global environments
• Excellent communication and stakeholder management skills, translating complex topics for diverse audiences
• Proficiency in Microsoft Office and experience with HRIS/benefits administration systems
• Proactive, forward-thinking mindset with focus on process improvement, operational excellence, and use of emerging technologies (e.g., AI); multilingual skills are a plus
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.
• Bachelor's degree in human resources, Business Administration, or related discipline

• Medical, Personal Accident, Life Insurance and Time Off.