Sr. Business Analyst, GBS Service & Digital Enablement

The Service Management Digital team within GBS enables scalable, technology‑driven solutions that support Engagement & Service Management pods across the enterprise. The team partners closely with Pod Leads, IT, and PMO to translate strategic priorities into well‑designed digital solutions through strong requirements discipline, process design, and data clarity. As a Senior Business Analyst, you will be a key contributor to shaping how digital enablement supports GBS growth, reliability, and reuse.

Where you come in:

• You support the Digital Enablement Lead in translating pod strategies into detailed requirements, process designs, and data artefacts that enable scalable solutions.
• You lead workshops and stakeholder interviews to document current-state processes, identify pain points, and define desired future-state outcomes.
• You develop and maintain high-quality BRDs, user stories, process maps, and data mapping documents under the guidance of the Digital Lead.
• You partner closely with IT, PMO, and Pod Leads to clarify requirements and ensure they are complete, testable, and clearly understood.
• You support the planning and execution of User Acceptance Testing (UAT), including defect tracking, managing change requests, and maintaining enhancement backlogs.
• You contribute to the standardisation of documentation, requirements, and delivery practices across Service Management pods.
• You balance work across multiple initiatives in parallel, ensuring quality, consistency, and adherence to agreed standards.

• You bring experience in business analysis, process improvement, or systems implementation roles.
• You demonstrate strong documentation and facilitation skills, with hands-on experience using process mapping and requirements tools.
• You are comfortable working across both technical and business stakeholders, translating needs into clear, actionable requirements.
• You understand how to structure requirements to support testing, validation, and downstream delivery.
• You are highly organized, detail-oriented, and able to manage multiple workstreams simultaneously.
• You communicate clearly and proactively, helping teams stay aligned and minimizing the risk of rework.
• You are comfortable working in environments with changing priorities and evolving solutions.

Nice to have

• Your experience working in GBS, shared services, or multi-functional environments is considered an advantage.
• You are familiar with data modelling concepts and integration patterns, which is considered an advantage.
• Your experience translating business needs and requirements into technical insights and capabilities is considered an advantage.
• Your strong execution mindset with attention to detail and a commitment to quality is considered an advantage.

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 51 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location.
• Language premium allowance if applicable.