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SUPPORT ANALYST (telephone)

CV MARKET´S CLIENT

Darbo skelbimas negalioja

Darbo skelbimo numeris 78682

Darbo skelbimo numeris

78682

Job Description

    Responsibilities:
  • To provide support and solutions on all types of incidents and requests reported from a global customer base;
  • To provide navigational and operational help for a wide range of Barclays processes, procedures and IT systems;
  • To provide a wide range of support to multiple services across the IT Service Desk (will receive trainings);
  • To support the development and training requirements of new entrants.


Requirements

  • Excellent customer service skills;
  • Excellent telephone manner;
  • Ability to work in a highly pressurised environment;
  • Confidence to deal with demanding customers and to positively influence them;
  • Assertion to make informed decisions and see them through;
  • Ability to adapt quickly and to demonstrate a flexible approach;
  • Excellent interpersonal skills;
  • Organisation and prioritisation skills;
  • Fluency in English.


If You are interested, please send Your CV in English with subject “Support Analyst (telephone)” Confidentiality guaranteed. Only selected candidates will be informed.


Company offers



Location:
Lithuania
Job type:
full-time, employee
Expiration date:
16 January 2010
Published:
16 December 2009

CV MARKET´S CLIENT

Strategic Staffing Solutions International client – Barclays – with operations in more than 50 countries and 155,000 colleagues internationally, is looking for a Support Analyst for IT infrastructure centre in Vilnius