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Support engineer

CV MARKET´S CLIENT

Darbo skelbimas negalioja

Darbo skelbimo numeris 78466

Darbo skelbimo numeris

78466

Job Description

    Overall Job Purpose:
    To control resolution of incidents and problems (deviations from planned or expected infrastructure/applications component or system behavior) including: classification, prioritization and initiation of action, documentation of root causes and implementation of remedies. This also includes:
    • Close liaison with the Change/Configuration/Release Management and Help Desk Functions;
    • Knowledge and use of the change/configuration management system;
    • The drawing in of specialized expertise wherever appropriate, and the provision of advice and information aimed at minimizing the occurrence and impact of service incidents through process improvement.


      Responsibilities:
    • Ensure that all requests from users for assistance are handled promptly and effectively;
    • Obtain diagnostic data to assist in the investigation and resolution of problems. Match unresolved incidents against existing problems, known errors and other incidents;
    • Plan and implement small infrastructure changes (infrastructure software fixes/patches, maintenance release updates) after completing a full change request on Service Centre;
    • Prioritize unresolved incidents. Initiate and co-ordinate investigations to discover root causes, and progresses the implementation of remedial action;
    • Keep relevant staff informed of the status of systems and services, by producing reports/registers on defect/problem reporting data extracted from the configuration/change management system.


    Requirements


    • Minimum 4-6 years experience supporting desktop related applications:
    Windows XP
    MS-Office
    Pointsec
    Outlook 2003/07
    Business application front end
    Citrix support
    • Understand performance measurements for hardware, software or network components;
    • Experience in writing an SLA or a capacity plan and understand how to measure service delivery with metrics and targets;
    • Be familiar with routine monitoring and administration tools. Know how to resolve routine problems;
    • Good knowledge of English.



    If You are interested, please send Your CV in English with subject “Support engineer” Confidentiality guaranteed. Only selected candidates will be informed.


    Company offers



Additional information


Location:
Lithuania
Job type:
full-time, employee
Expiration date:
10 January 2010
Published:
10 December 2009

CV MARKET´S CLIENT

Strategic Staffing Solutions International client – Barclays – with operations in more than 50 countries and 155,000 colleagues internationally, is opening an IT infrastructure centre in Vilnius and is looking for Support Engineer