Darbo aprašymas
I am Vytautė Dobrovolskė and I am leading Finance and Purchasing Support team in Telia Global Services Lithuania. With over 800 teammates in IT, network, analytics, software development, procurement, HR and finance operations, we are the Telia Company’s competency hub working with cutting-edge technology to ensure group digitalization agenda across Nordics and Baltics.
We are now looking for a Support Process Expert within Finance and Purchasing Support to join a team of 14 people.
Your next challenge?
In this role you will be part of a team supporting Telia colleagues in the finance and purchasing area and continuously improving processes. You will get a broad understanding and build both wide and deep knowledge of purchasing processes, invoice management, payment, and purchasing and finance IT systems.
As a Support Process Expert, you will:
Work with deviations, root cause analysis, improvements, and its execution of the processes in scope
Own continuous improvement process and mentor the team in Lean methodology application
Onboard new services/ process changes (i.e., knowledge, team trainings/ follow-ups/ stabilization)
Take a lead in solving complex operational issues
Lead training preparations to the end-users
Strongly engage and collaborate with stakeholders, including deliveries in projects
Mentor and coach senior support specialists and other team members
Who are you?
To excel in this role, you need to have a proven experience in a senior role from earlier assignment in the customer service and quality assurance. Most importantly you should have a deep interest in processes and the ambition to continuously improve.
Your personality:
Service minded and customer focused
Proactive and analytical problem solver
Enjoying new opportunities and challenges
Excellent communicator and collaborator
Strong self-leadership and sense of responsibility
Team player with a proactive and solution-oriented approach
Your experience:
Bachelor’s degree in business administration or similar
2+ years of experience performing customer-facing role
Fluent in Lithuanian and English (written and spoken)
Experience in an end-to-end process management
Basics of process re-engineering (advantage)
Knowledge of Service Now (advantage)
What will you find at our home?
We believe that people thrive in a purpose driven and values-oriented culture. You will be part of an exciting journey to reinvent better connected living. We promise to help you grow, both professionally and personally. We believe in self-leadership, where you take responsibility for expressing yourself and achieving great results. IT & telecommunications are not just our business, it’s our passion. You will join a winning team to work with talented people.
We offer a monthly base salary 1600 – 2200 Eur (gross) plus annual bonuses, depending on your competencies, your and Telia results.
Additionally, each Telia Global Services Lithuania employee receives additional employee benefits package which includes:
Health insurance and pension plan
Various Telia and partners discounts and offers
Additional vacation days
1 month Workcation
Flexibility that enables work-life balance
Chance to grow both personally and professionally with our internal programs
Open, relaxed and fun working environment
20 000 awesome colleagues across Nordic & Baltics
Interested?
Fancy joining my team - apply for the job! If you need more information about this role – do not hesitate to contact me, vytaute.dobrovolske@teliacompany.com. or connect on LinkedIn.
Selection is ongoing, so do not hesitate to get in touch. Looking forward your application, deadline is 2021-11-19.
Welcome to Telia – Home to your next big opportunity!