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Darbo skelbimo numeris #1287018

Support Process Expert klientas
Nuoroda nukopijuota
Darbo skelbimas negalioja

Darbo aprašymas

    I am Vytautė Dobrovolskė and I am leading Finance and Purchasing Support team in Telia Global Services Lithuania. With over 800 teammates in IT, network, analytics, software development, procurement, HR and finance operations, we are the Telia Company’s competency hub working with cutting-edge technology to ensure group digitalization agenda across Nordics and Baltics.

    We are now looking for a Support Process Expert within Finance and Purchasing Support to join a team of 14 people.

    Your next challenge?
    In this role you will be part of a team supporting Telia colleagues in the finance and purchasing area and continuously improving processes. You will get a broad understanding and build both wide and deep knowledge of purchasing processes, invoice management, payment, and purchasing and finance IT systems.

    As a Support Process Expert, you will:

  • Work with deviations, root cause analysis, improvements, and its execution of the processes in scope

  • Own continuous improvement process and mentor the team in Lean methodology application

  • Onboard new services/ process changes (i.e., knowledge, team trainings/ follow-ups/ stabilization)

  • Take a lead in solving complex operational issues

  • Lead training preparations to the end-users

  • Strongly engage and collaborate with stakeholders, including deliveries in projects

  • Mentor and coach senior support specialists and other team members

  • Who are you?

    To excel in this role, you need to have a proven experience in a senior role from earlier assignment in the customer service and quality assurance. Most importantly you should have a deep interest in processes and the ambition to continuously improve.

    Your personality:

  • Service minded and customer focused

  • Proactive and analytical problem solver

  • Enjoying new opportunities and challenges

  • Excellent communicator and collaborator

  • Strong self-leadership and sense of responsibility

  • Team player with a proactive and solution-oriented approach

  • Your experience:

  • Bachelor’s degree in business administration or similar

  • 2+ years of experience performing customer-facing role

  • Fluent in Lithuanian and English (written and spoken)

  • Experience in an end-to-end process management

  • Basics of process re-engineering (advantage)

  • Knowledge of Service Now (advantage)

  • What will you find at our home?

    We believe that people thrive in a purpose driven and values-oriented culture. You will be part of an exciting journey to reinvent better connected living. We promise to help you grow, both professionally and personally. We believe in self-leadership, where you take responsibility for expressing yourself and achieving great results. IT & telecommunications are not just our business, it’s our passion. You will join a winning team to work with talented people.

    We offer a monthly base salary 1600 – 2200 Eur (gross) plus annual bonuses, depending on your competencies, your and Telia results.
    Additionally, each Telia Global Services Lithuania employee receives additional employee benefits package which includes:

  • Health insurance and pension plan

  • Various Telia and partners discounts and offers

  • Additional vacation days

  • 1 month Workcation

  • Flexibility that enables work-life balance

  • Chance to grow both personally and professionally with our internal programs

  • Open, relaxed and fun working environment

  • 20 000 awesome colleagues across Nordic & Baltics

  • Interested?

    Fancy joining my team - apply for the job! If you need more information about this role – do not hesitate to contact me, or connect on LinkedIn.
    Selection is ongoing, so do not hesitate to get in touch. Looking forward your application, deadline is 2021-11-19.

    Welcome to Telia – Home to your next big opportunity!

Darbo skelbimo numeris
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Support Process Expert
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