SWEDISH-SPEAKING IT SERVICE DESK AGENT, Vilnius

SWEDISH-SPEAKING IT SERVICE DESK AGENT

CV Market´s client

Vilnius

Job Description

The role as a service desk agent is for you who enjoy helping other people. Your main task is to assist end-users in resolving their daily IT issues. Your main tools are phone and remote desktop control. Responsibilities for this role include troubleshooting hardware and software, managing accounts and passwords and registration of tickets.

Requirements

Characteristics

Service minded
Eager and fast learner
Educational skills
Good at dealing with stressful situations
Engaged and motivated to help other people

Skills & Experience

Windows operating system
MS Office
MS Outlook
Knowledge and understanding of working with ITIL-processes (advantage)
Experience in ticket handling (advantage)
Good skills in English and Swedish, both spoken and written
1st line Service Desk or Call Center experience (advantage)

Company offers

If decided to join us, you will gain:

A friendly, professional team of people to work with in an international environment
Work in stable organization with high business standards and ethical values
Social guarantees
Opportunity for professional growth
Training, support, coaching and career development
A company that genuinely cares about you
Competitive remuneration package

If you answer the above-outlined profile and wish to develop your career in a global organization with excellent current and future prospects, please send us your CV in English enclosing a brief motivation letter with reference “SWEDISH-SPEAKING IT SERVICE DESK AGENT”.
More detailed information can be found at www.afr.lt/seb/

"Alliance for Recruitment" is providing recruitment and headhunting services for businesses. We are happy to announce that our customer – SEB bank – is growing its Shared Services Centre in Vilnius.

SEB Shared Service Center in Lithuania is growing.

SEB is a North European financial group for 400,000 corporate customers and institutions and 5 million private individual customers. SEB Shared Service Center (legal name “Skandinaviska Enskilda Banken AB” Vilnius branch) is a company within SEB group located in Vilnius, Lithuania delivering high quality operations, IT, HR and finance services for SEB group companies present in 20 countries. SEB Shared Service Center is operating on the same values as the whole SEB Group – we promise our customers a rewarding relationship – this is why we value employees who are enthusiastic and passionate about their work. We have a professional team of 250 people currently on board with us and we are expanding SEB Shared Service Center by looking for:

SWEDISH-SPEAKING IT SERVICE DESK AGENT

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SWEDISH-SPEAKING IT SERVICE DESK AGENT

Job Description

Requirements

Company offers

CV Market´s client