Job Description

The role as a service desk agent is for you who enjoy helping other people. Your main task is to assist end-users in resolving their daily IT issues. Your main tools are phone and remote desktop control. Responsibilities for this role include troubleshooting hardware and software, managing accounts and passwords and registration of tickets.

Requirements

Characteristics

Service minded
Eager and fast learner
Educational skills
Good at dealing with stressful situations
Engaged and motivated to help other people



Skills & Experience

Windows operating system
MS Office
MS Outlook
Knowledge and understanding of working with ITIL-processes (advantage)
Experience in ticket handling (advantage)
Good skills in English and Swedish, both spoken and written
1st line Service Desk or Call Center experience (advantage)

Company offers

If decided to join us, you will gain:

A friendly, professional team of people to work with in an international environment
Work in stable organization with high business standards and ethical values
Social guarantees
Opportunity for professional growth
Training, support, coaching and career development
A company that genuinely cares about you
Competitive remuneration package




If you answer the above-outlined profile and wish to develop your career in a global organization with excellent current and future prospects, please send us your CV in English enclosing a brief motivation letter with reference “SWEDISH-SPEAKING IT SERVICE DESK AGENT”.
More detailed information can be found at www.afr.lt/seb/