Job Description
The role as a service desk agent is for you who enjoy helping other people. Your main task is to assist end-users in resolving their daily IT issues. Your main tools are phone and remote desktop control. Responsibilities for this role include troubleshooting hardware and software, managing accounts and passwords and registration of tickets.
Requirements
- Windows operating system
- MS Office
- MS Outlook
- Knowledge and understanding of working with ITIL-processes (advantage)
- Experience in ticket handling (advantage)
- Good skills in English and Swedish, both spoken and written
- 1st line Service Desk or Call Center experience (advantage)
Characteristics
- Service minded
- Eager and fast learner
- Educational skills
- Good at dealing with stressful situations
- Engaged and motivated to help other people
Company offers
- Work in dynamic, professional and multicultural environment
- Work in stable organization with high business standards and ethical values
- Social guarantees
- Continuous personal and professional growth driven by challenging goals
- Support and training for your development
- Competitive remuneration package
If you answer the above-outlined profile and wish to develop your career in a global organization with excellent current and future prospects, please send us your CV in English enclosing a brief motivation letter with reference “SWEDISH-SPEAKING IT SERVICE DESK AGENT” until 16th of July.
