Team Leader Immigration Services

As a Team Leader of the Immigration Services Team, you will motivate and develop your team, actively role modelling a culture of continuous improvement and service quality, managing day to day performance, and improving capability as necessary to deliver a best-in-class service.

Specifically, you will:

• Lead and manage a team of Immigration Officers and Senior Officers, ensuring effective performance, development, and engagement.
• Execute the day-to-day operations of immigration operations, ensuring timely and accurate processing of employment permits, visas, and international transfers.
• Execute international transfers and secondments (including but not limited to coordinating immigration vendors, coordinating process with employees and People teams, preparing required documentation).
• Manage the documentation process for employment permits, including tracking expiration dates, collecting cost approvals, and raising orders for renewals.
• Ensure that all required documentation for international transfers and secondments is prepared accurately and in a timely manner.
• Act as the first point of escalation for employment permit change, renewal, and international transfer-related queries, delivering excellent customer service and resolution.
• Ensure compliance with immigration laws and regulations, proactively identifying risks and implementing controls to mitigate them.
• Ensure that all immigration and relocation processes are standardized and aligned with global policies while being responsive to local market needs.
• Liaise with other People Operations teams to ensure seamless integration of immigration processes with broader People functions.
• Communicate effectively with employees and stakeholders regarding immigration-related queries and processes.
• Track and report on all employment permit changes and renewals documentation activities across all regions, ensuring adherence to agreed SLAs.

• 3+ years’ experience in global mobility or employment permit administration, legal background would be considered as advantage.
• Experience in immigration and/or internal mobility
• Experience in team management or a demonstrated ability to lead and motivate a team, fostering a collaborative and supportive environment.
• Fluent in English (both in speaking and writing), other language would be considered as advantage.
• Higher education.
• Ability to work independently as well as part of a team environment.
• Ability to prioritize tasks when working with high volume of assignments.
• High attention to detail combined with computer literacy (MS Word, Excel).
• Positive attitude and good communication skills, strong stakeholders’ management skills.

Nice to have

• Project management skills and experience would be considered as advantage.

• We are committed to supporting your development, advancing your career, and providing benefits that matter to you.
• Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location
• Monthly base salary for this position is from 3000 to 4000 EUR gross. Final offer will be determined based on your competences, qualifications and professional experiences.