Job Description

You will be working as a team leader for a group of 10-12 people executing various support/back-office functions within the new centre.

Requirements

Team management experience is a must – preferably from service operation (service desk, shared services centre, call centre, customer support, back-office operations)
Bank operations (in Payments, Card operation, Daily banking, Loan administration or other) or other service operations experience is a big advantage
Experience from LEAN operations is an advantage but not a requirement
Project management is an advantage but not a requirement

Your profile:
Goal oriented. Management responsibility to meet company SLA targets
Manage ongoing improvements in a changing environment
Willingness to take on responsibility for productivity, delivery, quality and customer satisfaction
Maintain overview of several activities at once
Ability to prioritize when under pressure
Ability to act as competency leader and administrative leader for team
Take part in management team in the department
Flexibility in work routines
Robust mindset
Ability to coach employees and facilitate their training and knowledge development
Act as company role model
Communicate goals and purposes clearly
Structured mindset
Ability to follow up on ongoing initiatives

Company offers

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Additional information

We'll inform just selected candidates.
Confidentiality is guaranteed.