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Joboffer number #216914

Team Manager – Insurance Claims (German)

CV Market´s client
Job ad expired!

Job Description

Purpose of the role is to lead a team of insurance claims specialists, who are responsible for setting up claims across all lines of business for multiple countries along with settlement of one touch claims within 2 hours. Function also includes the responsibility to ensure the performance is timely and efficient within the quality standards.
This is an excellent opportunity for someone to apply their lingual and leadership skills in a customer oriented environment and advance your professional career with global market leader.


  • Evaluate and measure timeliness and quality of claims intake processes, ensuring acknowledgement of all claims within 2 hours, segmenting the claims into the correct claims office and providing the appropriate guidance to customers
  • Identify development opportunities within the team and provide appropriate training and mentoring
  • Ensure team’s understanding and importance of achieving goals and critical objectives
  • Provide updates and direction to team regarding results versus objectives to ensure continuous focus is maintained to achieve desired performance levels
  • Create and foster a service focused environment
  • Plan and manage workload, performance management, development and staffing
  • Escalate and consult with regional leadership decisions that may have a broader impact on the relationship with the client


  • Experience as a Supervisor/Manager for a team in a Call/ Operations/Shared Service Centre
  • Experience in performance reviews, performance improvement initiatives
  • Organizational skills with ability to plan, organize and delegate effectively in a fast paced environment
  • Excellent German language skills is a must
  • English or Lithuanian language is required
  • Ability to build a team atmosphere that promotes excellent customer service culture
  • Ability to communicate information clearly and concisely - verbally and in writing
  • Computer proficiency

Company offers

  • Opportunity to advance your career within an international organization – global market leader in insurance business (multi-award winner of numerous industry awards)
  • Constant opportunities to develop your skills and knowledge to become a subject matter expert in the insurance industry
  • Culture where knowledge is cultivated, innovation is encouraged and achievement is rewarded
  • Unique opportunity to be one of the first employees to join Vilnius team who has ambitious growth plans for the future

If you are interested, please send your CV in English to ps[at] with subject “Team Manager – Insurance Claims (German)”.

We advise you not to wait until the deadline of the advertisement as we’re already interviewing. Also if you know someone who would be interested, please share this openly as we have a couple of open vacancies.

Confidentiality guaranteed and only selected applicants will be contacted.
For more open vacancies please visit (Alliance for Recruitment)

Darbo skelbimo numeris

Job type:
Additional info:
Expiration date:
19 January 2015
05 January 2015

CV Market´s client

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Our client – global insurance company is growing a Shared Services Centre in Vilnius and is looking for:

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Team Manager – Insurance Claims (German)
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