TEAM MANAGER – INSURANCE POLICY ADMINISTRATION (GERMAN)

Purpose of the role is to lead a team of insurance policy administrators and ensure the performance is timely and efficient within the quality standards.
This is an excellent opportunity for someone to apply their lingual and leadership skills in a customer oriented environment and advance your professional career with global market leader.

• Manage day-to-day operations of insurance policy administrators team
• Implement initiatives and activities to engage and motivate staff
• Execute plans to improve individual and team performance
• Support, coach and manage a team
• Supervise and monitor work load, quality and productivity of the team
• Pro-actively resolve customer complaints
• Identify areas of improvement and make recommendations to the management team
• Support product and process training for new team members
• Ensure adherence to the Standard Operating Procedures as stipulated by the business units
• Proactively work with Shared Services senior management to understand forthcoming work volumes, new products, modifications to existing offering and cost drivers

• Experience as a Supervisor/Manager for a team in a Call/ Operations/Shared Service Centre
• Experience in Insurance / Financial services industry is advantageous
• Organizational skills with ability to plan, organize and delegate effectively in a fast paced environment
• Good German and English languages is a must
• Ability to build a team atmosphere that promotes excellent customer service culture
• Ability to communicate information clearly and concisely - verbally and in writing
• Computer proficiency

• Opportunity to advance your career within an international organization – global market leader in insurance business (multi-award winner of numerous industry awards)
• Constant opportunities to develop your skills and knowledge to become a subject matter expert in the insurance industry
• Culture where knowledge is cultivated, innovation is encouraged and achievement is rewarded
• Unique opportunity to be one of the first employees to join Vilnius team who has ambitious growth plans for the future

If you are interested, please send your CV in English to lz[at]afr.lt with subject “Team Manager – Insurance Policy Administration (German)”.
We advise you not to wait until the deadline of the advertisement as we are already interviewing. Also if you know someone who would be interested, please share this openly as we have a couple of open vacancies.

Confidentiality guaranteed and only selected applicants will be contacted.
For more open vacancies please visit www.afr.lt (Alliance for Recruitment)