Job Description

In this role, you'll:

Support B2C and B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution.
Investigate customer requests by collecting details from clients, checking internal databases, and verifying the information needed to understand and solve the issue.
Respond to customer queries quickly and professionally, explaining technical topics clearly, keeping customers updated, and following through until the issue is resolved.
Work with technical teams to understand product logic, clarify more complex cases, and turn technical information into clear customer-facing answers.
Monitor daily operational tasks such as server health checks, client-specific communication channels, and shift handovers to keep the team aligned and customer support consistent.
Provide proactive support throughout the customer lifecycle by spotting recurring questions, sharing helpful guidance, and helping maintain high customer satisfaction.

Working hours:

Night shift 01:00 to 09:00 EET.

Requirements

Proven experience in customer support, customer success, or another client-facing role.
Tech-savvy mindset with a problem-solving attitude and curiosity to understand how products work.
Investigative, motivated, and independent approach, with the ability to learn quickly and take ownership.
Quick reaction, strong focus, and empathy when helping customers solve issues.
Excellent communication skills in English and Lithuanian.

Nice to have

Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events.
To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
Bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.
Vast internal & external learning resources
Guilds, communities & 500+ professionals by your side
Tesonet network & knowledge sharing
Yearly workation
Year-round internal & Tesonet community events
Team building budget
Cyber City office perks
Hybrid work (3 office days/ 2 WFH) & WFA options
Latest tools, gadgets & tech stack
Extra days off
Special Tesonet product deals
Private health insurance
24/7 gym
Physical well-being specialists
Psychologist/psychotherapist sessions
Inclusive family-related time-off policy