Technical Lead (Data Warehouse)

Leading: task manage a team of about 3-5 support analysts;
Application support: managing incidents when errors or exceptions occur; pro-actively reviewing systems to fix incidents before they become service
affecting or to improve productivity/performance; providing ongoing 3rd line application support in the resolution of client queries/incidents/problems on a
day-to-day basis; owning the resolution of incidents within the agreed Service Levels; managing and successfully implementing service orders raised by
clients or small change;
Service Delivery: ensuring services delivered to agreed services levels, to quality and cost, and with appropriate prioritisation of activities within own
team responsibility; leading root cause analysis identification & resolution initiatives, improving Service provision and reducing incident levels; taking a lead
role during service outages to clients/stakeholders - ensuring appropriate handling of issues, incidents and provision of any standard or ‘on demand’
client/stakeholder reports;
Application Enhancement: creating and amending programs in accordance with the design following relevant code management procedures and applying
agreed coding standards; planning, designing and conducting tests of programs, correcting errors and re-testing to deliver an error-free product;
proposing options to meet business area requirements and prepare cost/benefit for the business area to evaluate; reacting quickly and as necessary to
live software errors and service problems to limit downtime and resolve the problem during project handover; documenting all work;
Capability Growth: building and maintaining an expert understanding of the various stages of software development, enhancements, and support;
providing guidance and assistance to colleagues; interfacing with other teams, sharing technical knowledge and expertise and resolving issues as
necessary; assisting with the implementation of operational objectives for relevant team/programme;
Transformation: proposing areas for improvement within own technical sphere to help achieve the Service Management and Support Goals, reviewing
and recommending process improvements, helping to implement where possible.

Requirements:

Experience in working with ETL tools
Good understanding of data & data integrity concepts
Incident and Problem Management experience
Leadership Skills
Good analytical investigation techniques
Good organisational skills
Good written & oral communication skills in English
Basic Unix or Linux knowledge

Advantages:

Experience in supporting application

An exciting opportunity to be part of a dynamic global organisation and work with experienced professionals & subject matter experts. You will discover a
high performing, driven and supportive working culture and outstanding developmental possibilities to increase your potential. We offer competitive salary
packages and an annual discretionary compensation award. Private medical, life and accident insurance, plus other employee benefits are standard.